Quality Assurance Manager

Title: Quality Assurance Manager

Location: St. Louis, MO

Summary:

The Quality Assurance Manager leads the Company's quality systems and continuous improvement initiatives, ensuring compliance with ISO 9001, Nuclear Quality Programs, and customer requirements. This role oversees quality investigations, root cause analysis, corrective actions, audits, and quality performance metrics while partnering with cross-functional teams to drive operational excellence, regulatory compliance, and customer satisfaction.

Minimum Requirements:

• Bachelor’s degree in Quality, Chemistry, Engineering, Business, Science, or related field; or equivalent experience.
• Minimum 2 years of experience leading quality investigations, root cause analysis, corrective actions, and continuous improvement initiatives in a manufacturing environment.
• Strong knowledge of structured problem-solving methodologies (5-Why, Fishbone, Pareto Analysis) and corrective action systems.
• Proven ability to lead cross-functional investigations, develop effective corrective actions, and verify results.
• Experience analyzing quality data, identifying trends, and driving product and process improvements.
• Working knowledge of Quality Management Systems, including ISO 9001 and auditing principles.
• Strong communication, organizational, and project management skills, with the ability to manage multiple priorities simultaneously.
• Proficient in Microsoft Office, including Excel, Word, and PowerPoint

Physical Requirements:

• Requires extended periods of computer work, up to eight hours per day.
• Some domestic travel may be required for plant audits, supplier audits, customer visits, and quality program oversight.
• Work may occasionally be performed in manufacturing and laboratory environments subject to chemical vapors, dust, noise, and industrial equipment.
• Appropriate PPE must be worn where required.

Essential Functions:

Quality Leadership & Continuous Improvement

• Provide leadership and direction to quality personnel responsible for corrective action systems, calibration programs, nonconforming materials, audits, customer certifications, and Quality Management System compliance.
• Promote a culture of quality, accountability, continuous improvement, and operational excellence across the organization.
• Lead strategic quality initiatives and special projects that improve product performance, process capability, and customer satisfaction.

Issue Report & Corrective Action System Management

• Manage and continuously improve the Company’s Issue Report, Corrective Action Request (CAR), Quality Issue Report (QIR), and PMDR (Purchase Material Discrepancy Report) systems.
• Ensure quality issues are properly documented, investigated, tracked, and resolved in a timely and effective manner.
• Facilitate and lead root cause investigations involving product quality concerns, manufacturing processes, supplier performance, customer complaints, audit findings, and quality system deficiencies.
• Drive continuous improvement initiatives utilizing Lean, Six Sigma, and other structured problem-solving methodologies, including 5-Why, Fishbone, and Pareto Analysis.
• Monitor quality performance metrics, identify trends, and communicate results and improvement opportunities to leadership through Management Reviews and other reporting mechanisms.

Quality Management Systems

• Support the ongoing maintenance, effectiveness, and continuous improvement of the Company’s Quality Management Systems, including ISO 9001 and Nuclear Quality Programs.
• Ensure compliance with applicable customer, regulatory, industry, and company quality requirements.
• Plan, participate in, and support internal, external, customer, and supplier audits, including the management of corrective actions resulting from audit findings.
• Ensure compliance with nuclear, DOT, rail, marine, fireproofing, and customer-specific quality requirements.
• Review and approve quality-related documentation, certifications, and records as required.
• Support the development, implementation, and maintenance of quality policies, procedures, work instructions, and standardized processes across all facilities.
• Demonstrate a commitment to the Company's safety, quality, and continuous improvement initiatives.

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best.”

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person

Salary : $66,017 - $96,589