What are the responsibilities and job description for the Dispatcher / Operations Coordinator position at Carbella Luxury Transportation LLC.?
Carbella Luxury Transportation specializes in providing premium transportation services focused on comfort, safety, and tailored customer experiences. Offering a fleet of luxury vehicles for corporate travel, special events, airport transfers, and private charters, we ensure professional and punctual service. Our commitment to excellence guarantees seamless, stylish, and memorable journeys for every client. At Carbella, we pride ourselves on delivering unmatched client satisfaction.
This is a full-time on-site role for a Dispatcher / Operations Coordinator, located in Evanston, IL. The responsibilities include coordinating and dispatching drivers for scheduled trips, monitoring real-time operations, and resolving any service-related issues. Additional tasks include managing reservations, maintaining detailed logs, communicating with clients and staff, and ensuring a high-quality customer experience by meeting operational standards. The role requires frequent problem-solving, scheduling efficiencies, and proactive communication to support seamless operations.
- Strong organizational, multitasking, and time management skills
- Proficient in logistics coordination, scheduling, and route planning
- Solid customer service abilities with excellent communication and interpersonal skills
- Experience in using dispatching software or other scheduling tools
- Capability to identify and resolve issues promptly in a fast-paced environment
- Detail-oriented and able to maintain accurate records and operational documentation
- Knowledge of transportation and logistics industry regulations is beneficial
- Proficiency in Microsoft Office Suite or equivalent applications
- High school diploma or equivalent is required; degree in logistics, business, or a related field is a plus