What are the responsibilities and job description for the CSR position at Car Craft Auto Body?
Description
As a Customer Service Representative, you will be essential in delivering outstanding support and fostering positive relationships with clients. You will utilize your core skills in communication, data entry, and phone etiquette to address customer inquiries and resolve issues effectively. The person in this position must be reliable and able to work as a part of a team as well as independently.
Requirements
-Providing exceptional customer service-greeting customers with a smile and keeping them well informed of their vehicles repair status
-Scheduling repairs
-Dispatching tows
-Verifying payment information with insurance companies
-Working with the accounting department to keep the accounts receivable clean and accurate
-Keeping inventory of office supplies
-Maintaining a clean and organized environment
-Other tasks as assigned