Process Improvement Specialist

WHO are we looking for?

CAPTRUST is seeking a Process Analyst to support process improvement initiatives and operational efficiency efforts across the organization. This role is ideal for an analytical professional with a passion for defining, assessing, and optimizing business processes. The Process Analyst will work closely with the Lean Engineer and various stakeholders to map, monitor, and refine workflows, ensuring alignment with organizational goals and Lean Six Sigma principles.

Responsibilities:

• Assist the Lean Engineer in process mapping, documentation, and maintenance to ensure clarity and efficiency
• Conduct data gathering, root cause analysis, and performance trending to identify inefficiencies and improvement opportunities
• Collaborate with business units to define and analyze requirements, ensuring process improvements align with company objectives
• Develop and maintain standard operating procedures (SOPs) and process documentation for consistency and knowledge sharing
• Monitor key performance indicators (KPIs) and provide insights to stakeholders on process efficiency and areas for optimization
• Support the development of gap analyses and recommend strategies for process improvement
• Identify and facilitate training opportunities to address process gaps and ensure smooth adoption of new workflows
• Partner with IT teams to review solution designs, ensuring process automation aligns with scalability and quality requirements
• Conduct impact assessments and ROI analysis for proposed process enhancements
• Ensure compliance with industry standards, internal policies, and best practices for process governance and optimization

Minimum Qualifications:

• Bachelor’s degree in business administration, industrial engineering, operations management, or a related field (or equivalent work experience)
• 6-7 years of experience in process analysis, business process improvement, or related roles

Desired Qualifications/Skills:

• Familiarity with Lean Six Sigma methodologies and process improvement frameworks
• Strong analytical and problem-solving skills, with experience in root cause analysis and process optimization
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and experience with workflow automation solutions
• Excellent communication and stakeholder engagement skills, with the ability to translate process analysis into actionable insights
• Lean Six Sigma Green Belt or higher certification preferred
• Experience working with CRM, ERP, or BPM software to support business process improvements
• Understanding of data analytics and reporting tools (e.g., Power BI, Tableau) to track process performance
• Strong project management skills, with the ability to drive process initiatives and change management efforts
• Demonstrated ability to work independently while also being a collaborative team player

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Employee ownership opportunities
• Brick Bonus success sharing program
• Comprehensive health coverage Personify wellness platform
• 401(k) program with a 5% employer match financial planning for colleagues

WHERE will you be working?

4208 Six Forks Rd #1700 | Raleigh, NC 27609

Due to the nature of the role, this is not a remote or work from home position.

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #mid-senior