What are the responsibilities and job description for the Customer Success Manager - ERP Odoo position at Captivea?
Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform.
As our US client base expands, we are seeking a proactive Customer Success Manager to own post‑go‑live relationships, retention, renewal strategy, support coordination, and expansion readiness.
Mission
- As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion.
- Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.
- Own Client Relationships post implementation.
- Manage Renewals & Retention.
- Coordinate Support & Issue Resolution.
- Identify & Influence Expansion.
Experience
- 2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles.
- Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.Mindset
- Empathetic, structured, and relationship-driven.
- Strong communicator capable of executive-level conversations.
- Proactive problem-solver who can manage customer needs before they escalate.
- Organized, reliable, and comfortable owning multiple accounts in parallel.Huge Plus
- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms.
- Technical or functional understanding of business processes (finance, operations, supply chain, etc.).
What we Offer
Stimulating and dynamic work environment
Work with a passionate and dedicated team
Training and support throughout the employee's career
Compensation
Base salary : $70,000 – $85,000
Variable Compensation: $15,000 – $25,000
On-Target Earnings (OTE): $90,000 – $110,000
Success Metrcics
You will be measured by:
- Renewal execution (timeliness and accuracy).
- Client retention rate.
- Support margin (efficiency of support utilization).
- Expansion pipeline creation
Salary : $70,000 - $85,000