What are the responsibilities and job description for the Customer Success Manager position at Captivea Madagascar?
Mission
As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion. Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.
What you will do
Own Client Relationships post implementation.
Manage Renewals & Retention.
Coordinate Support & Issue Resolution.
Identify & Influence Expansion.
Who we are looking for
Experience
As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion. Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.
What you will do
Own Client Relationships post implementation.
Manage Renewals & Retention.
Coordinate Support & Issue Resolution.
Identify & Influence Expansion.
Who we are looking for
Experience
- 2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles.
- Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus. Mindset
- Empathetic, structured, and relationship-driven.
- Strong communicator capable of executive-level conversations.
- Proactive problem-solver who can manage customer needs before they escalate.
- Organized, reliable, and comfortable owning multiple accounts in parallel. Huge Plus
- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms.
- Technical or functional understanding of business processes (finance, operations, supply chain, etc.).