Dental Office Receptionist

About Us:
Captain Dental is one of the fastest-growing dental offices in the Bay Area, dedicated to providing top-quality dental care with a patient-first approach. We take pride in fostering a welcoming and professional environment for both our patients and our team. We are currently looking for a Front Desk Receptionist to join our Santa Clara office and help deliver exceptional service to our patients.

Key Responsibilities:

• Patient Interaction:
• Greet patients warmly and create a positive first impression.
• Check patients in and out efficiently, ensuring all necessary paperwork is completed.
• Answer phone calls promptly, schedule appointments, and manage inquiries with professionalism.
• Communicate with patients about their treatment plans, financial arrangements, and insurance details as needed.
• Administrative Support:
• Maintain an organized and professional front desk area.
• Verify and update patient information in the practice management software.
• Process payments and provide receipts.
• Confirm appointments and manage the daily schedule to optimize productivity.
• Insurance Coordination:
• Verify insurance benefits and eligibility prior to patient visits.
• Assist patients in understanding their insurance coverage and out-of-pocket costs.
• Submit and track insurance claims to ensure timely processing.
• Collaboration:
• Work closely with the clinical and back-office teams to ensure seamless patient care.
• Address and resolve scheduling conflicts or patient concerns in a timely manner.
• Contribute to team meetings and suggest process improvements for better patient experiences.

Requirements:

• Experience: Previous experience in a dental or medical front office role is preferred but not required.
• Skills:
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and dental practice management software (e.g., Dentrix, Open Dental) is a plus.
• Excellent organizational skills with attention to detail.
• Personality:
• Friendly, approachable, and patient-focused.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and strong problem-solving skills.
• Education: High school diploma or equivalent required.

What We’re Looking For:

• A warm, outgoing individual who enjoys interacting with people.
• A proactive team player with a can-do attitude.
• Someone who thrives in a dynamic, growth-oriented environment.

Why Join Captain Dental?

• Be part of one of the fastest-growing dental offices in the Bay Area.
• Enjoy a supportive and collaborative team environment.
• Opportunities for professional development and career growth.
• Competitive pay and benefits (for eligible full-time employees).
• Work in a welcoming and patient-focused practice that values excellence.

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Can you work on Saturdays (required)
• What's your expected pay?

Experience:

• Dental office: 1 year (Required)

Language:

• Chinese (Preferred)

Work Location: In person

Salary : $28