What are the responsibilities and job description for the Social Support Navigator position at CAPTAIN Community Human Services?
Job Title: Social Support Navigator (Full Time, Non-Exempt)
Job Summary:
The Social Support Navigator will deliver services per the Momentum grant requirements for individuals who have Medicaid coverage under the 1115 Waiver. Services will include screening, navigation and linkages for health-related social needs. The Social Support Navigator will coordinate transportation services for eligible clients with agency van and drivers. The Navigator will complete all documentation, including eligibility, social care plans, and billing requirements ensuring the agency’s compliance with Medicaid standards.
Duties and Responsibilities:
- Complete Health Related Social Needs (HRSN) screenings to assess clients HRSNs.
- Receive incoming referrals from both internal sources and Unite Us for screening and navigation to assess client HRSNs.
- Eligibility assessment with clients to determine the level of enhanced HRSN services.
- Assist clients that have qualifying HRSNs with coordinating them to the proper Social Care Navigator.
- Provide follow-up support as needed.
- Coordinate with eligible clients to set up transportation needs.
- Manage transportation staff (managing the calendar, setting up transportation and communicating with the drivers).
- Develop individual service or care plans.
- Manage documentation of services in all required databases in a clear, accurate and timely manner.
- Track outcomes, document progress, and ensure data collection complies with Medicaid reporting standards.
- Ensuring the confidentiality of all case information, and the security of all digital communications.
- Complete all reports in a timely manner.
- Complete all required trainings per Agency and Healthy Alliance standards in a timely manner.
- Complete and maintain a “how to” guide of daily responsibilities.
- General front desk and office coverage, on an as needed basis
- Complete and document required job-related training.
- Perform other related work as assigned.
Skills Required:
- Ability to work with all ages and income levels and be a dedicated client advocate.
- Knowledge of community resources.
- Able to multi-task and work in a team environment.
- Solid working knowledge of Microsoft Office products
Qualifications:
- Bachelor’s (preferred) or Associate’s degree from an accredited college or university in human services, counseling, education or related field.
- Case management and Medicaid billable service provision preferred.
- Must possess a valid NYS Driver’s License with driving record acceptable to Agency insurance standards and provide evidence of appropriate vehicle insurance coverage.
- Ability to lift at least 30 lbs.
Telecommuting and Remote Work: The primary functions of this position require in-office and in-community services. Occasionally, project assignments could be accomplished remotely with supervisor permission.
Employer Disclaimer:
- Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.
- This job description does not create an employment contract, implied or other than an “at will” employment relationship.
CAPTAIN CHS is proud to be an Equal Opportunity Employer (EOE).
Job Type: Full-time
Pay: $23.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- NY State Driver's License (Required)
Work Location: In person
Salary : $23