Residential & Marketing Coordinator - Towson University

Job Title: Residential Experience & Marketing Coordinator 

Reports To: Director of University Affiliated Housing

Location: Towson University - Millennium Hall, Tubman House & Harris Hall

Compensation: $50,000-$60,000 per year and a comprehensive benefits package

FLSA Status: Exempt 

Summary

Under the direct supervision of the Director, the Residential Experience & Marketing Coordinator is responsible for all aspects of marketing, advertising, and the resident experience. This position is expected to prioritize resident/guest experience, marketing and advertising, and administrative responsibilities. 

Essential Duties and Responsibilities

Marketing & Advertising:

• Execute marketing and advertising campaigns to support leasing and brand awareness.
• Create and maintain content for digital marketing efforts, including social media content, email campaigns, website updates, and on-site marketing.
• Support event marketing, promotions, and resident engagement initiatives.
• Represent the community at campus events, housing fairs, and outreach activities.
• Coordinate off-campus marketing initiatives, including tabling, flyers, and partnerships
• Maintain brand consistency across all marketing channels
• Build and maintain relationships with university departments, student organizations, and local businesses.
• Develop & Manage marketing inventory, promotional materials, and signage.
• Conduct tours and assist with leasing support as needed.

Resident Experience:

• Respond to inquiries via phone, email, text, social media, and in person.
• Proactively gather resident feedback and identify experience improvement opportunities.
• Create and execute resident retention strategies in collaboration with the Director.
• Collaborate with the Director to plan and execute all administrative and guest experience activities related to move-in and move-out for all lease periods (fall, spring & summer).
• Develop and implement resident retention strategies to increase renewal rates.
• Plan and execute resident raffles, appreciation initiatives, and collaborative programming with on-campus partners.

Resident & Guarantor Relations:

• Serve as the point of contact for students and guarantor concerns and feedback.
• Resolve issues or escalate appropriately while ensuring timely follow-up.
• Document complaints, feedback, and resolutions.
• Serve as a point of contact for resident feedback related to community experience.

Administrative, Reporting & Team Support:

• Maintain accurate records related to complaints, feedback, and marketing efforts.
• Assist with reporting on resident satisfaction and marketing performance.
• Support leasing, operations, and management team as needed.
• Execute annual and seasonal surveys and marketing plans aligned with leasing and pre-leasing goals.
• Participate in team meetings, training, and process improvement initiatives
• Assist with customer service functions, including e-mail, phone, and in-person communications, recording work orders, and resident lockouts.
• Assist with lead tracking and prospect follow-up strategies.
• Support the general management and administrative operations of the facilities. 
• Participates in management on-call duty rotation.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Preferred Qualifications 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This is not an employment contract.

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.