Community Assistant Near Towson University

Job Title: Community Assistant (CA)

Reports To: Assistant Director of Residence Life 

Location: University Village – Sheppard Pratt

Compensation: $15.50 per hour and housing benefit (one bed space in a 4-bedroom/2-bath apartment)

FLSA Status: Student Staff Non-Exempt 

Summary:

The Community Assistant (CA) is a student leadership position responsible for fostering an engaging, safe, and welcoming residential experience at University Village (UV). CAs serve as visible community leaders who build relationships with residents, support retention initiatives, assist with operations, and contribute to a dynamic residential environment.

Essential Duties and Responsibilities:

• Develop and execute creative, high-impact programs and events that foster community, connection, belonging, and resident engagement. 
• Serve as a visible and approachable leader within assigned building(s), acting as a primary point of connection and support for residents. 
• Participate in the rotating on-call duty schedule, complete required duty rounds during assigned shifts, and respond appropriately to resident concerns, lockouts, policy violations, and emergency situations. 
• Accurately and promptly document incidents, concerns, and policy violations in accordance with established protocols, emergency procedures, and escalation expectations. 
• Work 10–15 required paid office hours per week, supporting front desk operations and resident services during peak periods, lunch coverage, evenings, and weekends as needed.
• Collaborate with professional staff to support community outreach, marketing initiatives, and social media engagement, including execution of a structured content calendar. 
• Attend and actively participate in all required staff meetings, one-on-one meetings, trainings, workshops, and leadership development opportunities. 
• Serve as a positive role model and representative of University Village and COCM by upholding community standards, demonstrating professionalism, and contributing to a welcoming residential environment.
• Support overall community operations by assisting with move-in and move-out processes, summer turn operations, occupancy management, and leasing efforts, ensuring a seamless and positive resident experience during peak operational periods.
• Additional responsibilities such as programming, duty shifts, staff meetings, trainings, and other required position-related commitments are not separately compensated and are covered through the housing benefit.
• Other duties as assigned. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or general education degree (GED) required.
• Current student at Towson University
• Available to fulfill the entire 2026–2027 contract term. Students graduating in December 2026 or otherwise unable to complete the full academic year are not eligible. 
• Must maintain good academic and conduct standing with the college or university they attend. 
• Demonstrated leadership potential, initiative, and a strong sense of responsibility.
• Strong interpersonal, communication, and relationship-building skills. 
• Ability to handle sensitive information with professionalism, discretion, and confidentiality. 
• Ability to work a flexible schedule, including evenings, weekends, move-in, move-out, and other key operational periods as required.
• Ability to move and lift up to 35lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

This is not employment agreement. Position not eligible for benefits.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.