Resident Assistant (Student Position)

Job Title: Resident Assistant (College Student Position)

Reports To: Assistant Director of Residence Life

Location: The Towers at The City College of New York

Compensation: See compensation summary

FLSA: Student Non-Exempt

Summary

The Resident Assistant (RA) at The Towers at CCNY has a key role in fostering a positive and enriching residential experience. Reporting directly to their supervisor and the Director, RAs contribute to creating a supportive living environment that complements students' academic and personal growth.

As leaders and role models, RAs demonstrate effective communication, uphold policies, and embody the organization’s values, promoting a respectful and inclusive community. They are committed to helping residents develop essential life skills and thrive as productive, compassionate members of a global society. The position also requires strict confidentiality regarding residents, staff, and all work-related matters.

Essential Duties and Responsibilities:

Community Development:

• Identify residents within the community.
• Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/ contracts. 
• Be available to residents and maintain a high level of visibility in the buildings and community. 
• Encourage residents to take responsibility for incidents and events in the community. 
• Maintain a positive building community through open communication and programming. 
• Identify and assist residents with personal, academic, wellness, or other special issues. 
• Respond and report behavior that is inappropriate / discriminatory / harassing in nature.
• Support mandatory Open House dates by giving tours of the building. 

Safety and Security:

• Interpret and enforce community and institution’s regulations and policies. 
• Learn and implement building-wide emergency response procedures. 
• Complete and submit Incident Reports as well as, duty logs following each duty shift. 
• Respond to situations needing attention. 
• Observe residents who identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately or report as needed. 

Programming:

• Trained to coordinate and complete three programs per month (one floor program, one building-wide social, and one building-wide educational) which follows programming curriculum.
• Encourage and involve residents to develop and implement programs. 
• Complete and submit a Program Proposal and flyer for programs by given deadline. 
• Evaluate and complete Program Evaluation within 24 hours of program completion. 

 Facility Management:

• Assist with room condition assessments prior to Move-In and after Move-Out each semester. 
• Assist with the opening and closing of the buildings. 
• Conduct health, safety, and maintenance inspections each semester and follow-up accordingly. 
• Report and respond to maintenance concerns for your floor and building.
• Complete other facility management responsibilities as assigned. 

Administrative:

• Participate in training and administrative tasks which occur prior to classes beginning and after classes end. 
• Always maintain confidentiality. 
• Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester, surveys, and reporting of maintenance issues. 
• Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meeting with supervisor and weekly staff meetings. 

Duty:

• Provide duty coverage during academic break periods, including shared holiday shifts (e.g., Thanksgiving, Christmas, New Year’s), determined at the start of each semester.
• Participate in the RA on-call rotation after business hours and on weekends, including building walkthroughs, responding to the duty phone, remaining within a 15-minute radius, and completing scheduled rounds per protocol.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or GED required.
• Must be currently enrolled as a full-time student at a higher education institution (minimum 12 undergraduate or 9 graduate credits) and maintain a 2.5 cumulative GPA.
• Have a minimum cumulative grade point average of 2.5 at the time of application and maintain this minimum GPA during the entire employment period. 
• Must remain in good financial and judicial standing with The Towers and their academic institution.
• Ability to read, write, and present basic information clearly.
• Ability to follow instructions and resolve routine issues using common sense.
• Proficiency with Microsoft Office, Google Workspace, Gmail, and Canva.
• Ability to operate standard office equipment and perform basic computer tasks.
• Ability to communicate effectively with Public Safety.

Compensation:

• The Resident Assistant is provided with single room accommodation within a 4-bedroom apartment (valued at $21,680) for the term of employment.
• Compensation includes an hourly rate of $17.00 per hour for a two-hour staff meeting each week. 

Some types of financial aid may be affected by and should be researched before accepting the position. Capstone On-Campus Management and CCNY are not responsible for any financial aid affected by acceptance of the RA position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.  

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.