• Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source of difficulty, and take appropriate action to repair and/ or restore service within the quality and time standards established for the community. 
• Assist in maintaining the overall appearance and cleanliness of the community, including the grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, and parking lots. 
• Complete the "turn" process (including painting and carpet cleaning) on vacant apartments for move-in by new residents as directed by the Maintenance Supervisor within the required time-frames and to the quality standards set by the community; such occurrences happen.
• Follow established procedures for accessing and removing tools, supplies, equipment, and other materials from the service shop, and assist the Maintenance Supervisor in appropriately stocking the shop inventory to take full advantage of cost-effective buying methods. 
• Follow COCM’s and Walker Avenue Apartments' operating and safety policies and procedures, and comply with federal, state, and local laws ordinances
• Complete paperwork and other documentation associated with service requests, as well as administrative and accounting reports as required.
• Attend all staff meetings and training programs (including online training) and participate in on-going training with the Maintenance Supervisor on an as-needed
• Split hours with other CMAs when the Management Office is closed to respond in person within 15 minutes of the request 
• Duty: Serve in the CMA on-call "duty" rotation which includes being available by phone during assigned duty week, refraining from consuming alcoholic beverages during on-call week and remaining within a 15 minute or less return time of Walker during on-call weeks. Take all duty calls and forward as appropriate (i.e. maintenance professional on call or leasing office professional on call).
• Perform 3 hours per week during business hours to participate in staff meeting, assist with work orders, etc.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma.
• Enrolled as a current University of Maryland Baltimore County student and in good standing (academic, conduct, and financial) with both UMBC and Walker Avenue Apartments
• Ability to lift up to 50 lbs. and navigate up and down stairs.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

This not an employment contract.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.