Associate Director of Housing Operations - San Diego, CA

Job Title: Associate Director of Housing Operations 

Reports To: Area Manager 

Location: Sunset Plaza, Viva, The Row and Sanctuary Suites near San Diego State University

Compensation: $70,000.00 - $75,000.00 per year and a comprehensive benefits package

FLSA Status: Exempt

Summary

The Associate Director of Operations works in the administrative office and is responsible for internal and administrative operational management of assigned properties. The Associate Director oversees all aspects of the day-to-day operations including occupancy management, oversight of communication, accounts receivable, accounts payable, resident engagement, and other administrative operations for assigned properties. 

Essential Duties and Responsibilities 

• Provide leadership for the vision, strategy, and day-to-day operations of resident accounts and leasing within student housing operations.
• Serve as the primary leader in the absence of the Area Manager, overseeing all departmental operations, staff, and decision-making to ensure continuity and effective management.
• Proactively responds to the needs of the students and campus partners, develop and implement assessment tools to aid in customer service satisfaction. 
• Oversee the resident accounts, resident damage billing, appeals, vendor invoices and payments, and general bookkeeping functions.
• Organize on-site logistics, inventory and supplies, keys, access cards, room preparation, invoices, cleaning, and parking assignments.
• Direct staff in responding to resident communications and inquiries regarding facility related items and streamlining communication channels amongst colleagues and campus partners. 
• Assist with weekly reports and weekly LSR.
• Collaborate with the Maintenance Supervisor to ensure timely and proper completion of maintenance requests, including tracking, addressing delays, and coordinating follow-up.
• Assist the Area Manager with special projects and other duties as assigned.
• Support review and approval of accounts payable invoices.
• Provides operational support to all San Diego sites and conducts audits of operational needs and deficiencies. 
• Coordinate projects with colleagues and campus partners (e.g. move-in, move-out, summer conferences, building improvements).
• Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.
• Assist with bi-weekly payroll auditing. 
• Participate in the on-call emergency duty rotation.
• Perform other duties as assigned.

Supervisory Responsibilities

The position oversees the Assistant Directors and Custodial Staff. Responsibilities include evaluating the job performance of direct reports through ongoing feedback and annual performance reviews, as well as supporting them in achieving their goals. The role also includes scheduling and leading regular staff meetings to communicate updates, expectations, and relevant information. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree in Business Administration, business management, or a related field. Master’s degree preferred.
• Experience: Minimum of 5–7 years of experience in student housing operations or property management.
• Experience supervising full-time office and maintenance staff.
• Proven ability to lead, supervise, and develop staff, including conducting performance evaluations, providing feedback, and supporting professional growth.
• Experience managing day-to-day operations, budgeting, and reporting for leasing, accounts receivable, and resident account functions.
• Knowledge of accounting principles, resident account management, collections, billing, and general bookkeeping.
• Strong verbal and written communication skills, including the ability to interact effectively with staff, residents, and external stakeholders.
• Ability to address operational challenges, resolve conflicts, and make effective decisions independently.
• Proficiency with resident account systems, property management software, Microsoft Office Suite, and social media platforms.
• Strong organizational and time-management abilities, including managing multiple projects, deadlines, and priorities.
• Ability to work effectively with cross-functional teams, including maintenance, marketing, and executive leadership.
• Ability to participate in on-call emergency rotations, attend events outside regular business hours, and adapt to changing operational needs.
• Ability to respond to properties within 45-minutes for an emergency on-call situation.
• Ability to move/lift up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. 

The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Salary : $70,000 - $75,000