Apartment Leasing Agent

We are seeking a Leasing Agent to join our property in Wilmington, NC. The ideal candidate will have at least 2 years of professional customer service experience and a passion for helping people. Previous leasing experience is a strong plus, but not required. We're looking for someone who is organized, personable, eager to learn, and committed to providing an outstanding resident experience.

Position Summary

The Leasing Agent is responsible for managing the full leasing process from initial inquiry through move-in while maintaining exceptional customer service and supporting strong occupancy performance. The ideal candidate is organized, detail-oriented, self-motivated, and capable of handling multiple responsibilities in a fast-paced environment.

Key Responsibilities

• Conduct property tours, respond to inquiries, and convert qualified leads into executed leases
• Present apartments in a compelling and professional manner; uphold high standards on phone and site shops
• Plan and implement leasing and marketing strategies based on market research
• Track, manage, and accurately report leads, traffic, and advertising efforts
• Process applications, screenings, lease signings, move-ins, and renewals according to company standards
• Maintain accurate records, leasing documentation, daily traffic reports, and rent roll
• Ensure compliance with Fair Housing laws and all company policies
• Maintain excellent curb appeal, organized office spaces, market-ready models, and clean community areas
• Coordinate timely make-readies with maintenance and manage inventory control
• Support resident relations, respond promptly to inquiries, and assist with retention efforts
• Ensure rent is received on time; complete daily deposits
• Drive occupancy through consistent leasing efforts and effective marketing
• Work independently while meeting deadlines and property goals

Required Qualifications

• Minimum of 2 years of customer service experience
• Excellent communication, customer service, and problem-solving skills
• Detail-oriented, highly organized, and able to manage multiple tasks independently
• Goal-oriented mindset with strong follow-through
• Availability to work weekends as business needs require
• Must pass a background check and drug screening

Preferred Qualifications

• Multifamily apartment leasing industry experience
• Comprehensive knowledge of leasing practices, Fair Housing, and resident lifecycle management
• Strong understanding of leasing techniques, sales strategies, and closing methods
• Proficiency with property management software and general office applications

Work Schedule

• 40 hour work week
• Monday–Friday: 9:00 AM – 5:30 PM (half day during the week if working Saturday)
• Saturdays: 10:00 AM – 02:00 PM (based on occupancy needs)

Benefits for Full-Time Employees

• 2 weeks paid maternity leave
• Sick pay, holiday pay, and bereavement leave
• Paid time off beginning after 3 months; increases annually up to 224 hours
• Tenure incentives & education reimbursements
• Employer-paid individual medical, dental, and vision insurance
• Free basic life insurance
• Optional voluntary life & AD&D, short-term disability, Legal & ID Shield coverages
• 401(k) with up to 6% employer match

We are an Equal Opportunity Employer and participate in E-Verify

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• What is your desired rate of pay?
• On a scale of 1-10 how comfortable are you navigating different computer programs?
• Are you available to work on Saturdays?

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $13 - $16