LINKAGE TO TREATMENT COORDINATOR

Overview

We are seeking a dedicated and compassionate Linkage to Treatment Coordinator to serve as a vital connector within our community health programs. The ideal candidate will possess a strong background in public health, social work, nursing, or related fields, with a focus on facilitating access to treatment and support services for individuals facing health disparities.

The Linkage to Treatment Coordinator coordinates administrative, patient linkage, outreach, data, and follow-up activities for the funded Hepatitis C program, including the CHAMP initiative. The position supports individuals living with or affected by Hepatitis C by facilitating access to care, monitoring program and patient outcomes, supporting patient education and self-management, coordinating continuity of care, and maintaining required program documentation. The Coordinator works collaboratively with patients, clinical staff, community organizations, and external healthcare partners while ensuring services are delivered in accordance with applicable regulatory, accreditation, privacy, quality, and organizational requirements.

Duties

• Conduct comprehensive assessments to identify clients' needs, barriers, and readiness for treatment engagement.
• Develop individualized care plans that outline steps for connecting clients with medical, behavioral health, addiction counseling, or social services.
• Provide culturally sensitive client communication utilizing motivational interviewing techniques to encourage treatment participation.
• Collaborate with healthcare providers, community organizations, and public health agencies to facilitate referrals and coordinate care delivery.
• Maintain accurate documentation of client interactions and service plans using electronic medical records (EMR/EHR) systems.
• Deliver health education sessions on topics such as nutrition, addiction recovery, medication management (including Medicare), and public health policies.
• Engage in community outreach activities to raise awareness about available treatment resources and promote community health initiatives.
• Collect data on client progress and program effectiveness to support continuous improvement efforts and program development.

MINIMUM QUALIFICATIONS:

Education

Required

• Associate degree in a health, human services, social services, public health, healthcare administration, or related field, or an equivalent combination of education and directly relevant experience.

Preferred

• Bachelor's degree in Public Health, Human Services, Social Work, Healthcare Administration, Community Health, or a related field.

Experience

Required

• Minimum of one (1) year of experience in patient services, care coordination, community outreach, healthcare administration, social services, or a closely related role involving direct interaction with patients or the public.
• Experience using computers for scheduling, documentation, word processing, data entry, and electronic recordkeeping.
• Experience providing customer or patient service, including responding professionally to difficult or sensitive situations.

Preferred

• Two (2) or more years of experience in patient navigation, care coordination, community health, outreach, or patient services.
• Experience in a primary care, ambulatory care, Federally Qualified Health Center (FQHC), community health center, or similar healthcare environment.
• Experience working with Hepatitis C, infectious disease, treatment adherence, enabling services, or populations experiencing barriers to healthcare access.
• Experience documenting patient services, outreach activities, referrals, or program outcomes in an electronic medical record.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Coordination and Outcomes

1. Coordinate administrative activities associated with the CHAMP initiative and other assigned Hepatitis C program activities.

2. Support efforts to increase appropriate patient engagement and visits associated with the funded program.

3. Monitor, document, and support follow-up of patient and program outcomes in accordance with program requirements.

4. Collaborate with Information Technology, Quality staff, the Program Manager, and other appropriate personnel to document, review, and audit project and patient outcomes.

5. Maintain accurate program records, reports, and supporting documentation and assist with data collection and reporting requirements.

6. Use Microsoft Excel and other approved tools for data entry, spreadsheets, formulas, tracking, and basic data analysis.

Patient Linkage, Education, and Care Coordination

1. Facilitate linkage to appropriate Hepatitis C services and coordinate continuity of patient care with internal and external healthcare organizations and facilities.

2. Provide patients and, when appropriate, family members with Hepatitis C education and information consistent with the position's scope and approved program materials.

3. Support patient self-management, treatment adherence, and behavior-modification interventions within assigned responsibilities.

4. Track and support patient follow-up to promote completion of recommended care, including return for sustained virologic response (SVR) testing following completion of Hepatitis C treatment.

5. Provide services in a manner responsive to the patient's age and identified physical, psychosocial, educational, cultural, and safety needs.

6. Conduct assigned preventive screenings and assist clinical or support staff with patient interactions within training, competency, and assigned scope.

7. Complete assigned post-visit follow-up responsibilities and document activities accurately and timely.

Community Outreach and Collaboration

1. Coordinate with the Program Manager to develop and maintain relationships with community organizations, service agencies, businesses, and other partners to increase awareness of health center programs and services.

2. Communicate information in a linguistically and culturally responsive manner appropriate to the patients, communities, and individuals served.

3. Develop and maintain professional relationships with culturally diverse patients and with physicians, nurses, support staff, and other personnel involved in center operations.

4. Document outreach and enrollment activities in the electronic medical record or other approved system, including community referrals, enabling services, enrollment assistance, patient education, and promotional activities, as applicable.

Documentation, Compliance, and Quality

1. Read, prepare, and maintain patient records, program documentation, and related administrative records and accurately enter information into the electronic medical record.

2. Ensure assigned patient-care support, administrative processes, and program activities comply with applicable regulatory and accreditation standards and organizational policies and procedures.

3. Maintain patient information in strict confidence and comply with HIPAA and applicable federal and state privacy, security, and conflict-of-interest requirements.

4. Participate in and adhere to organizational risk management, compliance, quality improvement, and patient safety programs applicable to the position.

5. Promptly communicate identified documentation, patient follow-up, privacy, safety, quality, or program concerns through established reporting channels.

6. Uphold the mission, values, professional standards, and policies of Capstone Health.

Join us in empowering individuals through effective linkage to treatment services that foster healthier communities and improved quality of life!

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How did you hear about this job?

Ability to Commute:

• Double Springs, AL 35553 (Required)

Work Location: In person

Salary : $38,990 - $52,909