What are the responsibilities and job description for the Dealership Appointment Coordinator position at Capitol GMC?
Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG’s vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row.
As a Dealership Appointment Coordinator, you’ll be the engine that drives growth for our service department! This phone-focused role, with an emphasis on outbound calls, is all about connecting with guests, booking and confirming appointments, and following up to ensure they show. If you’re motivated, goal-driven, and thrive in a fast-paced, metrics-based role, this is your chance to make a direct impact on our success.
What you'll be working on:
- Making a high volume of outbound calls, texts, and emails to guests to schedule and confirm service appointments
- Managing inbound calls with care, turning each interaction into a positive guest experience
- Following up with guests who haven’t booked or missed appointments to keep schedules full, guests engaged, and maximize show rates
- Perform other essential tasks as needed
What You Need to Bring to the Table:
- Call center or phone-heavy customer service experience (preferred)
- Strong communication skills with a guest-focused, professional approach
- Confidence working independently in a high-volume, metrics-driven role
- Organized and reliable, with a positive mindset and motivation to deliver results
- Enjoys a fast pace and finds satisfaction in turning steady call activity into real appointments
- Valid driver’s license and clean driving record
Salary: $18.45-$30.00/hour
*Pay is based on applicable experience and skills.
Industry Leading Benefits:
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.
DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.
“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!
DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*www.dgdg.com/privacy-policy/
Salary : $18 - $30