What are the responsibilities and job description for the Personal Lines Account Manager position at Capitol Federal?
Job Description:
We’re hiring a Personal Lines Account Manager to support a growing insurance agency. This role is responsible for servicing personal lines insurance policies, managing day-to-day client requests, and ensuring accuracy, compliance, and a high-quality client experience.
You’ll support a dedicated producer while also assisting the broader Personal Lines team—playing a key role in operational consistency and risk management.
Key Responsibilities
Manage service and processing for a Personal Lines book of business
Handle endorsements, policy changes, ID cards, and client requests
Process new business, renewals, cancellations, and rewrites
Work with insurance carriers to quote, issue, and resolve policy issues
Maintain accurate, compliant documentation in AMS360 (Vertafore) and carrier systems
Identify coverage gaps, errors, and compliance risks
Qualifications
1–3 years of Personal Lines insurance experience
Active Property & Casualty (P&C) license
Knowledge of personal auto, homeowners, and umbrella insurance
Experience with AMS360 (Vertafore) or similar agency management systems preferred
Strong attention to detail, organization, and multitasking ability
Professional communication and customer service skills
What Success Looks Like
Accurate, audit-ready policy files
Fast, reliable service execution
Strong partnership with producers and carriers
Proactive problem-solving and risk awareness
CapFed® is an equal opportunity employer.