What are the responsibilities and job description for the Commercial Lines Account Manager position at Mylo?
As a Mylo Account Manager, you will help Mylo service business owners leverage Mylo’s innovative digital technology and deliver a superior end-to-end experience. The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients' accounts.
- Services accounts that are typically within a carrier Service Center
- Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issues resolutions
- Ensures AMS360 and ImageRight are up to date
- Quotes using Agent Hub and carrier websites
- Reviews quotes, policies and endorsements and makes requests for changes as needed
- Gathers and compiles information for remarketing of existing account that need to be requoted.
- Inputs Client information into data management system, ensuring accuracy and completeness
- Engages with Carrier Service Centers, Sales and Accounting Department as needed
- Performs other responsibilities and duties as needed
Requirements:
- 1 year of Property & Casualty Insurance experience is recommended
- Property & Casualty Insurance License required
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions via web meetings
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Ability to efficiently organize work and manage time in order to meet deadlines
