Lead Mail Operations Representative

Job Description: Role Provides department Quality Assurance to maximize department standards, provides remedial training as necessary. Assists in the processing of all incoming mail utilizing the US Postal Service, UPS, FedEx, and other courier services. This includes Sorting, Opening, Distributing and recording of items received. Prepares postage for outgoing foreign and domestic mail following US Postal Regulations as well as recording and tracking of interoffice deliveries within Capitol Federal. Manual postings of account Deposits, Loans, and other miscellaneous receipts received by mail when needed to ensure department standards are met. Performance of various bookkeeping, check imaging, clerical and other teller functions to ensure current processes of posting loan and deposit checks accurately. Stands in for department supervisor, when needed. This includes secondary vendor contact, machine trouble shooting and necessary contact to the service provider. Track all in house special mailings. Essential Duties & Responsibilities • Quality control of loan and deposit postings, returned mail including cards and personal checks are logged and marked accurately in the system and that all applicable reports are worked. • Accurately track all in house special mailings. To ensure the quality and timeliness of these mailings. • Receives, opens, sorts, records and distributes all mail delivered by couriers. Includes incoming, outgoing, interoffice and returned mail both foreign and domestic. Ensures the security of and documentation in tracking software for the courier handling. • Perform all other Mail Operations duties. • Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. • Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Knowledge & Skills Experience At least 2 years in the department, with proven minimal errors. Previous supervisory Education A high school degree or equivalent. Skills Professional courtesy and tact are necessary in the day to day dealings with others as required. Work involves personal contact with customer and others inside and outside the organization generally regarding fairly routine matters for the purposed of giving and obtaining information or instructions, updating or referring. Physical Requirement Must be able to sit or stand for extended periods of time. Some physical exertion required for pushing carts of mail and occasional bending and lifting between 5 and 50 lb. packages. Must be capable of climbing/descending stairs in case of emergency situations. Must be able to operate routine office equipment including CRT’s, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Working Conditions Regular in-office attendance required. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Acknowledgement Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Capitol Federal Savings Bank is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law. CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.