What are the responsibilities and job description for the Entry- Level Service Technician position at Capitol Coffee?
Entry- Level Service Technician
Our Company
Capitol Coffee Systems was founded to do one thing: Offer the highest level of service in the office coffee industry. More than 35 years and 3000 customers later (. . . yes we can brag a little) we provide quite a bit more than just the best coffee. Create an atmosphere of teamwork and appreciation by offering killer coffee, beverage and food programs, all with industry-leading service and support. So while our product menu has changed over 35 years, our dedication to service never will.
Capitol Coffee Systems is a family-owned business. Our mission is to provide quality products to our customers while maintaining superior customer service.
Entry-Level Service Technician
As an Entry-Level Service Technician, you’ll split your time between our shop and the field. Two days a week, you’ll receive hands-on training to refurbish and rebuild coffee equipment at our Charlotte facility. Three days a week, you’ll perform preventive maintenance and basic repairs at customer locations, helping ensure their equipment runs smoothly. No prior coffee equipment experience is required — we’ll provide full training! A company vehicle is provided for your routes, and you can drive it to and from work.
Daily Duties and Responsibilities:
Service Department (2 days per week):
Clean, refurbish, and test brewers, grinders, and related equipment
Assist with service calls as needed
Customer Locations (3 days per week):
Install, maintain, and troubleshoot coffee and tea equipment (calibration, descaling, leak checks, part replacements)
- Perform basic preventive maintenance and minor repairs
Clean and maintain coffee and tea equipment
Stock machines with product
Document work performed; maintain parts and stock in vehicle
Additional Responsibilities:
Deliver friendly, professional service and communicate clearly with customers and teammates
Follow safety procedures in electrical, plumbing, and food services environments
Operate company vehicle safely and keep tools and vehicle organized
Collaborate with service and warehouse teams as needed
Perform other duties as assigned
What you'll learn:
Diagnostic basics: water, temperature, pressure, flow, and electrical
Preventive maintenance best practices and common repair workflows
Part identification, inventory handling, and documentation standards
Customer service skills in a field-service setting
Qualifications:
High school diploma or equivalent
Valid driver’s license and insurable driving record (company vehicle provided)
Mechanical and/or electrical aptitude and willingness to learn (preferred)
Strong commitment to customer service and professional communication
Reliable, detail-oriented, and self-motivated
Ability to work independently and in a team setting
Strong organizational and time management skills
Ability to lift and move equipment safely (up to 50 lbs)
Required:
Valid Driver’s License
Benefits:
Health, Dental, and Vision insurance
Health Savings Account
PTO
401K
This position includes a company vehicle for work routes (with take-home privileges)
Capitol Coffee Systems, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Schedule: Monday-Friday, 7 am- 3:30 pm. Includes 2 days in the shop for training and equipment refurbishment, and 3 days in the field visiting customer locations for maintenance and service.
Pay: $20.00 per hour
Salary : $20
