What are the responsibilities and job description for the HVAC Office & Dispatch Coordinator position at Capital View General Construction?
Mitchell Heating is a growing residential HVAC company in Colorado Springs, and we are looking for a reliable, organized Office & Dispatch Coordinator to support our service technicians, installation teams, and customers. This role is a key part of our daily operations and requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment.
Responsibilities
- Schedule VIP Membership tune-ups for air conditioning and furnace systems
- Dispatch technicians to service calls and installation jobs
- Schedule HVAC installations and coordinate inspections
- Pull permits for installations and track approval status
- Collect down payments for installation projects
- Receive and process payments for technician service jobs
- Assist with preparing and organizing technician estimates
- Order and prepare equipment and model stickers prior to installation
- Confirm inspections have passed and properly document results
- Register installed equipment with warranty companies and email confirmations to customers
- Send Google review requests using Podium and ServiceTitan
- Enter new construction and customer installations into internal tracking spreadsheets
- Maintain and organize retrofit and model sticker books
- File, scan, and organize invoices and office documentation
- Provide general office support as needed
Qualifications
- Strong organizational and time-management skills
- Ability to multitask and adapt to changing priorities
- Clear, professional communication skills (phone and email)
- Comfort using ServiceTitan, Podium, Excel, and standard office software
- High attention to detail, especially with permits, inspections, rebates and warranties
- Customer-service focused and team-oriented
- Ability to handle payments and sensitive customer information responsibly
- Previous HVAC, construction, or service-based office experience preferred
What We Offer
Full-time, stable position with consistent hours
Supportive team environment in a growing company
Hands-on role with exposure to service and installation operations
Opportunity for growth within Mitchell Heating
This role is ideal for someone who enjoys being the central point of coordination in an office and takes pride in keeping operations organized and running smoothly.
To Apply: Please submit your resume through Indeed. Qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- HVAC: 2 years (Preferred)
Work Location: In person
Salary : $19 - $23