What are the responsibilities and job description for the IT Help Desk Asset Technician position at Capital Rx?
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Location: NYC Office (3 days/week required)
Position Summary:
The IT Help Desk Asset Technicianassistsin managing our ticketing system, MDM software, and all IT equipment tracking/deployment.
Position Responsibilities:
- Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs
- Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company
- Collaborate with HR team to retrieve equipment from
- Collaboratewith internal partner teams toidentifycompliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows;identifyand present enhancements and deploy solutions to the business.
- Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasingandretrieving ofequipment,upgrades,asset tagging,etc.
- Promptly respond to user requests via ticketing system/phone calls/IM
- Assistusers with access/system issues
- Write and update documentation for user reference
- Help build andestablishprocedures for newly established team
- Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Required Qualifications:
- 2 Yearsexperiencein a Help Desk role (preferably in a medium or larger company)
- Acustomer-orientedapproach to problem resolution
- Experience maintaining IT Assets within asset management software
- Process, intake, and manage hardware repairs
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only)
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.
Salary : $24 - $28