Help Desk Technician (IT Inventory Support)

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 200 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.

What You Will Do:

As the Help Desk Technician focused on supporting IT Inventory tracking you will be part of our Cooperative Technology Services team. This team strives to ensure that all technology services are delivered effectively and efficiently to our subscribing school districts. In your role, you can expect the following

• Your day will be busy supporting the physical and digital trail of IT inventory: unboxing and tagging new gear, tracking user assignments and executing secure data wiping and e-waste procedures for obsolete equipment.
• You’ll use asset management software to oversee the end-to-end IT hardware lifecycle including purchasing, deployment, maintenance and secure disposal.
• Every interaction is a unique challenge, which includes coordinating with NERIC staff, district staff and vendors for rollout, imaging and pickup of IT devices while maintaining detailed records to manage repair workflows.
• You will serve as a technical resource to our Cooperative Technology Services teams located at various school districts.
• You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing IT support that keeps our organization and our client school districts up and running.
  
  

Why This Is a Great Job:

You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:

• Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 76% of the premium
• Amazing professional development opportunities to stay on top of industry trends and best practices
• Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
• Membership in a public, pension-based retirement system.
  
  

What You Bring To Our Team:

• Bachelor’s degree in information technology or closely related field (Equivalent combination of education and paid experience as a computer technician will be considered). Specific experience in IT support, inventory control and asset management is ideal but not required.
• Demonstrated ability to manage precise records, streamline logistics planning, and maintain database integrity.
• Excellent customer service skills and an ability to build relationships with various internal and external stakeholders
• Ability to communicate effectively via phone, email, web-conferencing and in-person
• Passion to help others and a personal drive for continuous learning and a desire to develop your skills
  
  

Where You Can Apply:

To apply, simply register in our online application system by clicking the link below. Once you create your profile, be sure to submit your official application to Vacancy Number 2026-290. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a non-competitive appointment through the NY HELPS initiative under the title “Help Desk Technician (BOCES)”.

Vacancy Number 2026-290

For More Details On This Role Contact:

Amanda Farmer, Personnel Assistant II at 518-862-4913 or by email at crbrecruitment@neric.org.

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at http://capregboces.org/Employment/Index.cfm

Qualified submissions will be considered for all available vacancies. As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a provisional appointment under the title “Public Information Specialist (BOCES)”.

For More Details On This Role Contact:

Debi Colwell, Recruitment & Retention Specialist at 518-862-4908 or by email at crbrecruitment@neric.org.

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/