Inside Sales / Rental Coordinator - Pump Rentals

Rental Coordinator / Inside Sales Representative
Location: 4050 W. Saturn Way, Chandler, AZ 85226
Pay: Starting at 60k per year / Depending on Experience
Schedule: Monday-Friday with flexibility, available for evenings, weekends, and overtime as project needs arise.

Who We Are

At Capital Pump & Equipment (CPE), we specialize in moving water efficiently and reliably. As a leading provider of pump and fluid-handling solutions, we support industries that depend on expert liquid management. Our team is known for delivering high-quality service, innovative equipment, and unmatched expertise to keep job sites running smoothly.

We don't just provide equipment-we provide solutions. Whether it's tackling complex site conditions, ensuring safe and efficient installations, or responding quickly to customer needs, we take pride in getting the job done right the first time. Our team works in a fast-paced environment, solving real-world challenges that keep industries moving.

The Role

As a Rental Coordinator / Inside Sales Representative, you will be a key customer contact at our branch, responsible for recommending solutions, quoting, selling, and fulfilling orders for rental and sales equipment based on customer needs. This position is ideal for a driven individual with a strong interest in the industry and the ability to build relationships while delivering exceptional customer service. You will handle multiple tasks, contribute to branch growth, and support outside sales efforts.

What You'll Do

• Assist walk-in and call-in customers by understanding their equipment rental needs, recommending appropriate solutions, and processing rental orders.

• Take a hands-on approach by showcasing equipment features and benefits, ensuring customers fully understand its capabilities.

• Load and unload customers' vehicles by operating forklifts as needed.

• Establish new rental and sales accounts, negotiate prices, and ensure all transactions adhere to pricing policies.

• Dispatch delivery trucks, setting clear customer expectations regarding equipment delivery and service timelines.

• Handle high-volume orders, ensuring details such as equipment availability, transportation, and contracts are processed efficiently.

• Collaborate with the service department to ensure equipment is fully serviced and ready for dispatch, tracking availability, and coordinating returns.

• Generate leads for new business opportunities and communicate them to the outside sales team.

• Make a minimum of 10 inside sales calls daily, including calls to at least two declining accounts and alerting the Outside Sales team of incoming requests.

• Proactively reach out to inactive or lapsed accounts to reestablish connections, recover lost business, and grow the customer base.

• Maintain an updated inventory on contracts and close all eligible contracts weekly.

• Ensure the branch's showroom is clean, well-stocked, and presentable at all times.

• Regularly inspect equipment to ensure it is rental-ready and manage the equipment fleet to track utilization and maintenance.

• Actively support after-hours and emergency response needs, ensuring urgent customer requests are handled promptly and equipment is delivered on time.

• Collaborate closely with outside sales, service technicians, and branch managers to align on goals, share leads, and optimize sales and service efforts.

What It Takes to Succeed

• Strong relationship-building and customer service skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Detail-oriented with strong organizational and problem-solving skills.

• Proficient in handling contracts, dispatching equipment, and administering rental agreements.

• Self-motivated with the ability to work independently while coordinating effectively with the team.

What You'll Need

• High School Diploma or GED required; a Bachelor's degree or equivalent experience is beneficial.

• Experience in the rental/pump industry is highly preferred; HDPE fusion experience is a plus.

• Must have a valid driver's license with a clean driving record; CDL and DOT Medical Card are a plus.

• Forklift certification required within 90 days of hire.

• Must wear a Capital Pump & Equipment shirt while on duty and maintain a professional appearance.

Why Join Capital Pump & Equipment?

At CPE, our people come first. We offer:
✔ Competitive pay with potential commission opportunities.
✔ A strong team environment where you are valued and supported.
✔ On-the-job training to develop your skills and grow within the company.
✔ Comprehensive benefits, including:

• Medical, Dental, & Vision Insurance after 30 days of employment

• 401(k) Plan with Company Match

• Short- & Long-Term Disability Insurance

• Basic Life Insurance

• Paid Holidays & Time Off

This position requires the ability to handle multiple priorities, excellent communication skills, and a proactive approach to customer service and sales. Candidates must pass a drug screen and background check before hire.

Ready to build a career where you can learn, grow, and make an impact? Join CPE today!

Learn more about us at: www.cpepumps.com