Health & Wellness Navigator

The Health & Wellness Navigator builds trusted relationships with residents and families, serves as a reliable resource, helps resolve concerns, and supports residents in achieving their highest possible level of health and well-being. In this role, the Navigator also helps residents access services and resources both within the community and externally, reducing barriers to successful health and wellness while supporting an independent living lifestyle.

The Health & Wellness Navigator assists residents in facilitating their health and wellness goals within the framework of the 8-Dimensions of Health & Wellness model including, but not limited to intellectual, occupational, social, environmental, emotional, physical, and health services, personal choice, and provide as much support as residents need to maintain overall well-being throughout their journey within the community. 

The Health & Wellness Navigator, when necessary, will assist and guide residents, family members, and caregivers with resident transitions throughout the continuum of care to achieve the optimal level of well-being and appropriate level of care and communicating with all key resources and stakeholders.

PRINCIPLE DUTIES:

Essential Job Duties

• Meets the standards of the Health and Wellness Navigation Program and strives to achieve bronze, silver, and gold certification.
• Oversees cross-functional departmental support of all post-acute services within the community.
• Assists residents to transition within the continuum of care services to the appropriate levels of care offered within the community (IL, AL, MC). Assistance provided by introducing community resources and supportive services, such as Home Care, needed to obtain optimal levels of health.
• Leads the Radar Meeting. Collaborates with the multi-disciplinary team to strategize for optimal resident outcomes, campus flow, and occupancy.
• Strives to achieve elevated levels of resident satisfaction.
• Coordinates/attends relative community meetings related to resident transitions, status updates, changes in resident condition, support services required, and appropriate level of care including but not limited to:
  • Daily AL/MC stand up meeting
  • Monthly Resident Advisory Council (RAC)
  • Various support groups
  • Maintains awareness and promotes all internal services to encourage resident health and wellness goals.
• Encourages resident participation in the community programs.
• Encourages resident participation and engagement in social events.
• Assists residents, family and community to prepare for and provide support during emergency situations.

• Maintains emergency medical information for each IL resident, updating them annually and assures confidentiality of all residents' information.
• Coordinates new resident orientation in collaboration with the Marketing and Wellness departments.
• Reviews emergency call notes/incident reports/concern forms from the community staff and others and will implement strategies to reduce risks specific to the resident as required.
• Acts as a resource for options and choices related to supportive strategies to improve health, function, and lifestyle. Ongoing coordination of services and resources of physical, emotional, and/or social needs of residents within the community.
• Serves as resident liaison and advocate, including coordinating assessments, offering consultations, and aiding with coordination of both internal and external resources. Assist with clinical care coordination, including blood pressure checks and vitals, offering wellness consultations, and guiding residents and families in coordination of health services (i.e., physician appointments, lab tests, x-rays, etc.).
• Initiates/interacts with resident and family members for issue resolution, risk reduction strategies, and opportunities to enhance the general well-being of the resident when change in condition necessitates additional services or a physical move across the continuum of care. Assist with residents and family members by offering support in dealing emotionally and psychosocially with the aging process and illness.
• Coordinates communication with physicians, families, and appropriate staff regarding resident’s status. Works to prevent emergencies whenever possible.
• Oversees admission/discharge to/from other healthcare provider agencies (i.e., hospital, LTAC, Psychiatric hospital, inpatient hospice, etc.) by assisting residents to establish a plan of care to assist with transition back to the community supporting anticipated needs.
• Coordinates completion and review of results of the Independent Living Health & Well-being Questionnaire upon move in and coordinate additional interventions as required to ensure appropriate level of care, and services and resources are in place to optimize residents’ wellness journey.
• Coordinates services with other departments, internal resources and/or external resources and involves other departments in programming as applicable.
• Collaborates with Manor Care and Memory Care staff to coordinate residents’ short–term and long-term health care needs including admissions, discharges, and supportive services offered within the continuum of care.