What are the responsibilities and job description for the Dispatcher position at Capital Heating, Cooling, Plumbing, & Electric?
Responsibilities
- Receive and prioritize service requests from customers and internal departments.
- Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
- Monitor technician progress and update customers and management on service status.
- Maintain accurate records of service calls, appointments, and technician schedules.
- Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
- Ensure optimal utilization of resources while maintaining high customer satisfaction.
- Assist with administrative tasks related to dispatch and service operations.
- Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software and other relevant computer applications.
- Ability to remain calm and problem-solve in high-pressure situations.
- Customer-focused mindset with a proactive approach.
- High school diploma or equivalent; additional education is a plus.