Radiology Patient Care Representative

Capital Health Plan is seeking a part-time Radiology Patient Care Representative to join our healthcare team. In this rewarding role, you'll serve as the first point of contact for patients seeking care, helping create a positive experience from the moment they call or walk through our doors in Tallahassee, FL. If you're looking for an opportunity where your compassion, communication skills, and attention to detail truly matter, we encourage you to apply today.

We proudly offer:

• Competitive pay
• Health coverage

If you're seeking a meaningful position where your customer service skills and organizational abilities are truly valued, this could be the perfect next step in your career. Apply today and become part of a team that makes a difference every day.

WHAT WE'RE ALL ABOUT

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

WHAT WE'RE LOOKING FOR IN A RADIOLOGY PATIENT CARE REPRESENTATIVE

• High school diploma or GED required
• Ability to read and comprehend instructions, correspondence, and written materials
• Ability to write simple correspondence
• Ability to effectively communicate one-on-one and in small group settings
• Ability to speak English clearly and fluently
• Ability to learn computer software programs used for scheduling appointments and accessing information
• Proficiency using office equipment, including copiers and fax machines
• Ability to multitask while interacting with patients in a pleasant and professional manner
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, percentages, rates, and ratios
• Ability to interpret bar graphs
• Ability to follow written and verbal instructions and solve routine problems
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to meet the physical demands associated with the position
• Willingness to work evenings and weekends on short notice or as directed

One to three months of related experience and/or training is preferred; however, an equivalent combination of education and experience will also be considered. No certifications, licenses, or registrations are required.

DAY-TO-DAY

As our Radiology Patient Care Representative, you'll be the first point of contact for patients seeking care. You'll play a critical role in shaping the overall healthcare experience. Throughout your day, you'll welcome patients, verify coverage and required documentation, assist with check-in and check-out processes, collect patient cost shares, and ensure all encounter records are accurately maintained. You'll manage multiple appointment schedules, coordinate patient healthcare needs, support clinical workflow, and answer incoming calls and route inquiries appropriately. Additionally, you'll provide appointment reminders, document patient interactions within the RIS, and enroll patients in services such as the Patient Portal. You'll also assist with medical records management, message handling, image distribution, and administrative support functions, including creating CD copies of medical images and sending digital images to outside facilities when needed. In addition, you'll support patient flow throughout the department, maintain a safe and organized environment, observe waiting areas for any concerns, and contribute to organizational quality initiatives including PCMH, NCQA HEDIS, CMS Star programs, corporate strategic goals, and The Triple Aim-all while delivering exceptional service and helping patients feel supported every step of the way.

This is a part-time position. Candidates must be flexible and willing to work evenings and weekends as needed, on short notice, or as directed by management.

Join Capital Health Plan and become an important member of a team committed to delivering exceptional patient experiences and quality healthcare outcomes. Applying is quick, easy, and completely mobile-friendly, allowing you to get started in just minutes with our initial application.

Must have the ability to pass a background check and drug screening test.