Client Care Coordinator / Scheduler - Home Health

We offer a comprehensive Benefit package to Full Time Employees:

• PTO
• 401-k with Company match
• Health Insurances
• Company Paid Life Insurance
• Tuition Reimbursement

Client Care Coordinator (Scheduler) Job Description Summary:
The Client Care Coordinator/Scheduler has the primary responsibility of developing and maintaining an “employee work schedule” that satisfies the needs of the client/family, is fair to all employees, follows scheduling policies and procedures and meets the Agency’s goals and objectives.

Essential Job Functions/Responsibilities:

• Ensures that qualified employees are scheduled for all client visits.
• Prepares the schedules for the Agency for employees and clients.
• Assures applicable visit types in scheduling system.
• Makes adjustments to the existing schedules as needed on a daily basis.
• Reviews client need and employee availability on an ongoing basis.
• Communicates with employees and client/families to obtain the most favorable and economically sound schedule.
• May be responsible for completion of weekly report and other assigned reports.
• Tracks employee attendance.
• May assist in the selection of aides including advertising, interviewing, completing proper personnel file paperwork, and setting up an orientation schedule for new employees.
• Consistent follow-up with staff regarding their schedule.
• Participates in appropriate continuing education as may be required.
• May be responsible for checking in contracted therapy notes comparing to the invoice.
• Functions as a backup to other office positions.
• Performs other office duties as assigned.
• Complies with Agency’s policies and procedures.
• Assists with answering telephone lines promptly and efficiently.
• Special projects and other related duties as assigned by the Administrator.
• May participate in on-call scheduling if need arises.
• Maintains HR files for field staff and handles new hire process.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications:

• High school graduate or equivalent.
• Previous scheduling and computer experience desired.
• Previous experience in dealing with the public.

Skills Required:

• Computer skills.
• Excellent Customer Service.

At Capital Health Care Network, our company culture is built on the following seven essential skills of teamwork:

• Active Listening: Team members listen to each other’s ideas.They are observed validating ideas through active listening and “piggy-backing” (or building) off each other’s ideas.
• Communication: Team members communicate.They are observed interacting, discussing, and posing questions in an effort to fortify understanding and dispel miscommunication.
• Persuading: Team members use persuasion. They are observed exchanging, defending, and rethinking ideas with the greater good in mind.
• Respecting: Team members respect the opinions of others.They are observed encouraging and supporting others’ ideas and efforts.
• Helping: Team members help.They are observed offering assistance to each other.
• Sharing: Team members share.They are observed sharing ideas, information and influence.
• Participating: Team members participate.They are observed participating in social media, campaigns, and projects.