What are the responsibilities and job description for the Automotive Rental Agent position at Capital Ford of Charlotte?
Keep our customers moving!
At Capital Ford of Charlotte, we know that great customer service doesn't stop when a vehicle comes in for service. As our Rental Coordinator, you'll play an important role in keeping our customers on the road by managing our rental fleet and delivering a seamless, hassle-free experience from start to finish.
If you're dependable, organized, and enjoy helping people while keeping operations running smoothly, we'd love to have you on our team.
What You'll Be Doing:
As our Rental Coordinator, you'll oversee the day-to-day operation of our rental vehicle program while creating an outstanding customer experience.
Welcome customers and assist them with rental vehicle needs.
Coordinate rental reservations, vehicle assignments, and returns.
Explain rental agreements, policies, and vehicle features.
Verify driver's licenses, insurance information, and required documentation.
Maintain accurate rental records, contracts, and billing information.
Monitor vehicle availability and coordinate scheduling to maximize fleet utilization.
Inspect rental vehicles before and after each rental for cleanliness and damage.
Coordinate vehicle maintenance, fueling, and cleaning to ensure the fleet is always customer-ready.
Communicate with the Service Department to support customers needing transportation during vehicle repairs.
Resolve customer questions or concerns with professionalism and urgency.
Support the dealership with additional administrative tasks as needed.
What We're Looking For:
Success in this role comes from being dependable, organized, and committed to providing exceptional customer service.
Dependable, reliable, and accountable.
Able to work independently with minimal supervision.
Highly organized with exceptional attention to detail.
Comfortable managing multiple priorities in a fast-paced environment.
Friendly, professional, and customer-focused.
Strong communication and interpersonal skills.
Basic computer proficiency and willingness to learn dealership software.
Valid driver's license with a clean driving record.
Previous customer service, rental, hospitality, or dealership experience is preferred but not required.
What We Offer:
We believe our people are what drive our success.
Competitive pay
Medical, dental, and vision insurance
401(k) with company match
Paid Time Off and paid holidays
Employee discounts
Ongoing training and development
Opportunities for career growth throughout Capital Automotive Group
A supportive, collaborative, and people-first culture
Why Capital?
At Capital Automotive Group, every team member plays an important role in delivering an exceptional experience. We work hard, support one another, and take pride in creating a positive environment for both our customers and our employees. When you join Capital Automotive Group, you're joining a company that's committed to growth, teamwork, and doing the right thing. We invest in our people because Our Greatest Capital is Our People.
If you're ready to build a career with a team that values service, accountability, and continuous improvement, we'd love to hear from you.
Capital Automotive Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, valued, and empowered to succeed.
At Capital Ford of Charlotte, we know that great customer service doesn't stop when a vehicle comes in for service. As our Rental Coordinator, you'll play an important role in keeping our customers on the road by managing our rental fleet and delivering a seamless, hassle-free experience from start to finish.
If you're dependable, organized, and enjoy helping people while keeping operations running smoothly, we'd love to have you on our team.
What You'll Be Doing:
As our Rental Coordinator, you'll oversee the day-to-day operation of our rental vehicle program while creating an outstanding customer experience.
Welcome customers and assist them with rental vehicle needs.
Coordinate rental reservations, vehicle assignments, and returns.
Explain rental agreements, policies, and vehicle features.
Verify driver's licenses, insurance information, and required documentation.
Maintain accurate rental records, contracts, and billing information.
Monitor vehicle availability and coordinate scheduling to maximize fleet utilization.
Inspect rental vehicles before and after each rental for cleanliness and damage.
Coordinate vehicle maintenance, fueling, and cleaning to ensure the fleet is always customer-ready.
Communicate with the Service Department to support customers needing transportation during vehicle repairs.
Resolve customer questions or concerns with professionalism and urgency.
Support the dealership with additional administrative tasks as needed.
What We're Looking For:
Success in this role comes from being dependable, organized, and committed to providing exceptional customer service.
Dependable, reliable, and accountable.
Able to work independently with minimal supervision.
Highly organized with exceptional attention to detail.
Comfortable managing multiple priorities in a fast-paced environment.
Friendly, professional, and customer-focused.
Strong communication and interpersonal skills.
Basic computer proficiency and willingness to learn dealership software.
Valid driver's license with a clean driving record.
Previous customer service, rental, hospitality, or dealership experience is preferred but not required.
What We Offer:
We believe our people are what drive our success.
Competitive pay
Medical, dental, and vision insurance
401(k) with company match
Paid Time Off and paid holidays
Employee discounts
Ongoing training and development
Opportunities for career growth throughout Capital Automotive Group
A supportive, collaborative, and people-first culture
Why Capital?
At Capital Automotive Group, every team member plays an important role in delivering an exceptional experience. We work hard, support one another, and take pride in creating a positive environment for both our customers and our employees. When you join Capital Automotive Group, you're joining a company that's committed to growth, teamwork, and doing the right thing. We invest in our people because Our Greatest Capital is Our People.
If you're ready to build a career with a team that values service, accountability, and continuous improvement, we'd love to hear from you.
Capital Automotive Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, valued, and empowered to succeed.