What are the responsibilities and job description for the Front Office Receptionist position at Capital Dental Group?
Capital Dental Group is searching for an enthusiastic Receptionist to join our team. If you have customer service experience and are looking for an opportunity to grow, this position is for you!
Job Summary:
The receptionist is crucial in providing exceptional customer service, effectively managing emergencies, and streamlining office operations. The ideal candidate will be detail-oriented, possess strong multitasking skills, and demonstrate a commitment to delivering high-quality administrative support while embodying our core values.
Essential Functions:
- Greet, welcome, and check-in patients as soon as they arrive at the office
- Ensure that patient charts are accurate and that all required paperwork has been completed, that data is entered, and signed documents are scanned into patient charts
- Protect patients and employees by adhering to HIPAA protocols
- Verify patient insurance information as needed
- Answer, screen, and forward incoming phone calls
- Assist patients over the phone with essential appointment services such as confirming, rescheduling, and answering general questions
- Contact and schedule patients who have completed online appointment requests
- Ensure the reception area is presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Provide basic and accurate information in person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Requirements:
- High School Diploma or equivalent
- Customer Service experience
- Excellent written and oral communication skills
- Excellent organizational skills
- Excellent problem-solving skills
- Excellent multitasking and time-management skills
- Experience with office equipment such as a computer, fax machines, scanners, and printers
- Can thrive in a fast-paced environment
- Team player
Physical Demands:
- Ability to sit up to 10hrs per day
- Ability to communicate up to 10hrs per day
- Repetitive motion (hands, typing)
- Handling (grasping, holding)
- Lifting/Carrying (up to 5lbs)
Schedule:
Wednesday-Saturday, 4X10 hour shift
Compensation:
$17.00-$19.50 per hour (doe) monthly bonus up to $500
Job Type: Full-time
Pay: $17.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $20