What are the responsibilities and job description for the Quality Control Manager position at CAPITAL CENTER LLC?
At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life’s most meaningful milestones - homeownership.
In the Quality Control Manager role, you will leverage your expertise in mortgage underwriting and solid understanding of regulatory compliance in residential mortgage lending to ensure all closed loans meet investor eligibility requirements and that underwriting standards are applied consistently. You will maintain regulatory and policy compliance while reviewing file quality, document findings, and providing actionable feedback to support process improvements, training, and team performance.
As a key member of our team, you will make a meaningful impact by ensuring clients receive accurate, compliant mortgage solutions. Your work safeguards our clients, strengthens our processes, and drives organizational excellence. You will collaborate with a team that values innovation, teamwork, and client-first thinking. This role offers opportunities to advance your career in consumer finance while supporting your ongoing growth and professional development.
We’ve found that successful Quality Control Managers tend to:
- Have a strong grasp of residential mortgage underwriting and regulatory compliance (including FHA, VA, and conventional loans).
- Utilize strong analytical skills to review loan files critically, spot errors, and identify issues.
- Anticipate potential issues and proactively suggest solutions rather than just identifying problems.
- Be comfortable implementing and recommending workflow or policy improvements to reduce errors and increase efficiency.
Qualifications & Skills:
- Bachelor’s degree in Finance, Business, Economics, Mathematics or a related field from an accredited college or university.
- Comprehensive knowledge of mortgage underwriting guidelines, 3 years preferred.
- Thorough knowledge of mortgage underwriting regulations and compliance issues.
- Licensed Mortgage Loan Originator or willing to obtain licensing.
- Demonstrated success in training or leading teams in a mortgage operations environment.
- Experience with loan origination systems (like Encompass) and other tools used in compliance.
We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.