Front Desk Representative

Capital Area Health Network’s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills Capital Area Health Network’s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills 

Responsibilities:

• Perform the overall functions and duties of front desk, insurance verification, patient 
• Attend daily morning huddle; no matter the location
• Greet patients upon arrival; sign them in; verify that all information in the system is correct
• Obtain identification data and verify that it is correct in the system
• Verify Insurance card matches what is in the system
• Assist uninsured or underinsured self-pay patients
• Follows up on all missed or canceled appointments
• Explain to patients the Medical Center’s system of care and all programs that are available to all new patients
• Educate the patients about the importance of making an appointment
• Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.
• Maintain a pleasant dialogue with all persons registering
• Ensure quality customer service is being provided to all patients, clients, and vendors
• Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division
• Call patients to assign follow-up visits after their Tele-visit
• Generates and balances end of day report for payments
• Verify supplies that are needed and complete the supply checklist
• Submits their assignment checklist daily, to the Team Lead for review

• Performs other duties as assigned 

Experience:

• Basic office skills: typing, faxing, scanning, and telephone etiquette
• Preferred experience and proficiency in EClinicalWorks
• Preferred experience in medical office collections
• minimum of two years experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.
• Bilingual, preferred

Schedule:

Monday – Friday, Hours are flexible based on the center and organization's needs

Education:

• High School diploma and/or GED required.

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Paid Time Off accrual 

401k with company match (up to 3%)

Employee Assistance Program