What are the responsibilities and job description for the Front Desk Representative position at Short Pump Dental?
Company Description
Short Pump Dental proudly serves the Richmond area, offering comprehensive family, cosmetic, and general dentistry services. From routine cleanings to implants, we cater to a wide range of dental needs. Our commitment is to provide exceptional dental care to ensure the health and satisfaction of our patients. Contact us to experience our patient-focused approach and state-of-the-art dental solutions.
Role Description
This is a full-time, on-site role for a Front Desk Representative located in Glen Allen, VA. The Front Desk Representative will present treatment plans, discuss financials, collect copays and fees, handle phone calls, schedule appointments, and manage patient records. Additional responsibilities include coordinating appointments, providing exceptional customer service, and ensuring smooth operations at the front desk.
Qualifications
- Presenting treatment plans to patients with confidence and clarity
- Checking out patients, including collecting co-pays and fees
- Accurately entering and posting insurance checks and patient payments into our system
- Strong Phone Etiquette and Receptionist Duties skills
- Excellent Communication skills
- Ability to work in a fast-paced environment
- High level of attention to detail
- A team player with leadership potential
- Previous experience in a dental or medical office is a plus