Technical Writer

Capio Group is looking for an experienced Technical Writer!

Full-time employee - Sacramento

Salary: $115,000 - $125,000

About Us:

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work:

Capio Group is looking for an experienced Technical Writer to work as part of the team on modernizing the reporting system and improving the collection, timeliness, accuracy, completeness, uniformity, integrity, and accessibility of system data to inform strategic decisions. This will position stakeholders to gain a deeper understanding of the system’s data, allowing them to improve analysis and inform policy and decision-making to enhance safety for all users. The project will include a user-friendly interface that incorporates human factor design to streamline reporting through improved data collection, enhanced data quality control procedures, greater reporting efficiency, improved integration and communication with stakeholder data systems, and encouragement for agencies that submit paper reports to use the new application to submit reports electronically. Collectively, these improvements will transform reporting and improve the quality of the system data.

The Technical Writer is responsible for ensuring all deliverables are clear, comprehensive, consistent, and professionally documented. The Technical Writer's tasks include:

• Collaborates with solutions architects, network engineers, and security specialists to gather necessary technical information and translate complex IT concepts into understandable language for a variety of audiences
• Reviews, modifies, edits, and proofreads all draft documents, including project management plans, architecture design, security plans, operational runbooks, and test plans for clarity, grammar, spelling, and adherence to contractual requirements
• Develops, organizes, and standardizes all diagrams, flow charts and visual aids within the documents to enhance comprehension and consistency
• Maintains document versions and change control, ensuring the latest approved iterations of all deliverables are readily available and properly indexed
• Assists in the development of knowledge transfer materials, training guides, and standard operating procedures for the client’s IT personnel
  
  

Mandatory Experience:

• Within the last seven (7) years, must have a minimum of two (2) years of experience performing IT technical writing. Experience can include being in a position as a specialist or research assistant in a technical field
• Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request
• Within the last seven (7) years, must have a minimum of five (5) years of experience in performing IT technical writing for complex IT infrastructure or software development projects
• Within the last seven (7) years, must have a minimum of five (5) years of active daily use and industry standard documentation tools including MS Word, a minimum of one (1) diagramming tool such as MS Visio, and experience with a minimum of one (1) collaborative content management system such as SharePoint
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role
  
  

Desirable Experience:

• Within the last seven (7) years, a minimum of two (2) years of direct experience in performing IT technical writing specifically for projects involving cloud computing
• Within the last seven (7) years, shall have proficiency with a minimum of
• One (1) specialized technical authoring tool beyond the standard MS Office suites, (or)
• One (1) year experience using markdown and Git-based version control for documentation
• Within the last seven (7) years, shall have experience designing and implementing information architecture for large-scale IT technical documentation sets as evidenced by contributions to a minimum of two (2) multi-document projects
• Within the last seven (7) years, shall have a minimum of two (2) years of direct experience and technical writing specifically for a State of California agency or other large-scale state government entity within the United States
  
  

Equal Opportunity Employer:

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

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