Technical Writer

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Title: Technical Writer

Location: Sacramento, CA (Hybrid)

Documentation Development & Management

• Develop and maintain IT documentation (system/application docs; user guides/training materials; SOPs; technical specifications/configuration guides; standard project documentation; release notes/change documentation; knowledge base/help desk articles).
• Ensure documentation is accurate, complete, and aligned with approved requirements and system designs.
• Establish versioning, archival, and retention standards to ensure documentation remains accurate and discoverable.

Stakeholder Collaboration

• Collaborate closely with developers/engineers, system administrators, business analysts, project managers, communication manager, security and compliance teams, and college interns.
• Conduct interviews and working sessions with subject matter experts (SMEs).
• Participate in project meetings to capture requirements, decisions, and changes.
• Drive adoption of documentation standards across IT and related departments.
• Provide training and guidance to contributors on style and best practices.

Standards, Quality & Governance

• Apply organizational documentation standards, templates, and style guides.
• Ensure consistency, clarity, usability, and accessibility of all materials.
• Support documentation reviews, approvals, and audits.
• Align documentation with IT governance, security, and compliance requirements.

Project & Change Support

• Support IT projects across the system development lifecycle (SDLC).
• Update documentation following approved changes and releases.
• Assist with project close-out documentation and knowledge transfer.
• Contribute to lessons learned and continuous improvement efforts.

Knowledge Management

• Organize and publish documentation within document management systems (e.g., SharePoint).
• Support onboarding and training through reusable documentation.
• Reduce reliance on SMEs by capturing institutional knowledge.
• Serve as the central point of coordination for documentation initiatives across the enterprise.

Required Qualifications

Education & Experience

• Bachelor’s degree in Technical Communication, Information Systems, English, Communications, or related field, or equivalent certification and experience.
• 5 years of experience as a Technical Writer in an IT or technology environment.

Skills & Competencies

• Exceptional written and verbal communication skills.
• Ability to understand and document complex technical concepts.
• Strong attention to detail and organizational skills.
• Experience with documentation tools and platforms (e.g., SharePoint, Confluence, document repositories).

Familiarity with:

• IT systems and software applications
• SDLC methodologies (Agile, Waterfall, or hybrid)
• Version control and document governance practices
• Ability to manage multiple priorities and deadlines

Salary Range: The salary for this position is between $80,000 - $85,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]