Web Tech Manager, NCL Web Maintenance Pod

Technically credible full-stack leader, able to personally read code, debug, and jump into escalations, fixing any critical issues when needed, while owning release readiness and day-to-day delivery for the pod, coordinating offshore and nearshore team and helping them grow

Role and responsibilities:

• Websites owned: Norwegian Cruise Line's guest-facing site, currently running on Supernova, the modern target platform (the same platform Oceania and Regent are eventually migrating to)

Key responsibilities:

• Own the pod's incident and enhancement queue end to end, from intake through deployment and closure

• Personally investigate and diagnose hard production issues, reading code and logs rather than routing every question to a developer

• Drive release readiness and deployment sign-off across QA, staging, and production

• Guide, mentor, and balance workload across the pod's developers and QA engineers

• Act as the client's day-to-day technical point of contact, translating business priorities into engineering execution

• Partner with SRE/NOC on incident triage and drive root-cause follow-up on recurring issues

• Report status, risk, and escalations up to the Web Tech Lead

• Own production performance budgets and collaborate with SRE on alerting thresholds

• Manage technical debt prioritization alongside feature and incident work

• Own capacity planning, sprint forecasting, and on-call rotation management

• Help PO on CAB/change management for production deployments

• Coordinate cross-pod handoffs with O&R and shared service teams (NVS, Scala services, infrastructure)

• Keep runbooks, architecture diagrams, and onboarding documentation current

Must Have:

• Vue.js 3, TypeScript, Scala (Play Framework), AWS RDS (PostgreSQL), Node.js / BFF patterns, Kubernetes / container orchestration, CI/CD pipeline management (Jenkins / ArgoCD), Git / GitHub Enterprise, full-stack debugging across frontend and backend, run-the-business production maintenance experience, client-facing technical , Agile/Scrum delivery, Jira

Nice to Have:

• AEM, Salsify, Salesforce, Algolia, AWS EKS, Datadog / New Relic / Splunk, Akamai, Istio, Vault, Nexus, Okta SSO, Vite, Sass, Storybook, Chromatic, Lerna, Pinia, Tokens Studio, Figma, Selenium / Cucumber, Postman / SoapUI, Catchpoint / Playwright, Prometheus / Grafana, Alertmanager, Adobe Target, Adobe Customer Journey Analytics (CJA), ContentSquare, Adobe Workfront, Seaware (read-only awareness), ServiceNow (CHG / CAB), GraphQL, Redis, DynamoDB, Core Web Vitals / performance optimization, cruise or hospitality domain experience)

The pay range that the employer in good faith reasonably expects to pay for this position is $48.54/hour - $75.85/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $49 - $76