What are the responsibilities and job description for the Technical Service Delivery Manager position at capgemini?
The Technical Service Delivery Manager will be the primary orchestrator and technical lead for a mission-critical infrastructure project involving high-scale aggregate systems (Dell, Cisco, NetApp, Palo Alto). This role requires a unique hybrid of Strategic Governance and Hands-on Technical Leadership. You will be responsible for the end-to-end delivery of services, ensuring high availability, meeting rigorous SLAs, and providing deep technical guidance to a team of Systems and SRE Engineers.
Responsibilities:
Service Governance & Strategic Leadership:
SLA/SLO Management: Define, monitor, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Act as the primary point of escalation for critical incidents.
Stakeholder Management: Conduct regular Service Review Meetings (SRMs) with internal leadership and external partners (Google, System Integrators).
Project Lifecycle Oversight: Manage the delivery of GDC system validations, deployments, and troubleshooting workstreams from initiation to closure.
Risk & Issue Management: Proactively identify technical and operational risks, developing mitigation strategies to prevent project delays.
Technical Leadership & Support:
Technical Escalation Point: Act as the ""Level 3/4"" support lead. You must be able to guide the team through complex troubleshooting of hardware (Dell), networking (Cisco/Palo Alto), and storage (NetApp) fabrics.
Architecture Oversight: Review and validate technical documentation, Helm charts, and automation scripts (Python/Ansible) to ensure they meet production standards.
Continuous Improvement: Drive the ""Automation-First"" culture. Identify manual ""toil"" within the delivery process and spearhead initiatives to automate routine tasks.
Incident & RCA Lead: Lead high-priority Root Cause Analysis (RCA) investigations, ensuring that technical fixes are permanent and documented.
Team Mentorship & Resource Management:
Technical Coaching: Conduct technical deep-dives with the team to level up their skills in Linux internals, Kubernetes, and cloud-native networking.
Resource Planning: Manage team bandwidth, shifts, and task allocation to ensure 24/7 or high-availability coverage as required by the project.
Mandatory skills:
Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential.
Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW).
Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting.
ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments.
Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code."
Preferred Qualifications:
GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions.
SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting.
Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols.
Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications.
The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $37 - $58