Support Technician

• The Onsite Support Technician provides hands-on IT support for end users within the Benteler environment.

• This role is responsible for delivering reliable end-user support, assisting with workstation deployments, maintaining IT assets, and performing proactive troubleshooting to ensure a stable and productive IT environment.

• The technician will work closely with Service Desk and infrastructure teams, acting as the primary onsite IT presence.
  

Key Responsibilities:

End User Support:

• Provide onsite and deskside support for Benteler business applications and standard end-user tools

• Serve as the first point of contact for users experiencing hardware, software, or connectivity issues

• Deliver excellent customer service with clear communication and timely issue resolution

Incident & Request Management:

• Log, update, and resolve incidents and service requests using ServiceNow

• Perform basic triage, troubleshooting, and resolution of common IT issues

• Escalate complex issues to appropriate resolver teams with detailed documentation

Device Deployment & Lifecycle Support:

• Support deployment of new computers, laptops, and peripheral devices

• Perform system imaging, configuration, hardware setup, and user handover

• Replace or upgrade end-user devices as part of refresh or break/fix activities

Proactive IT Support Activities:

• Participate in IT Asset Management activities including inventory tracking, device audits, and asset updates

• Proactively identify recurring issues and take preventive action to reduce incidents

• Monitor and perform end-user device updates, including OS patches and application updates

Troubleshooting & Maintenance:

• Demonstrate a proactive troubleshooting mindset to identify root causes and prevent reoccurrence

• Perform basic network, hardware, and software diagnostics on-site

• Support printers, scanners, mobile devices, and other end-user technology

Collaboration & Documentation:

• Work closely with central IT teams, service desk, and third-party vendors

• Maintain accurate documentation of issues, resolutions, and onsite procedures

• Follow ITIL-aligned support processes and security policies
  

Required Skills & Experience:

• Proven experience in onsite or deskside IT support

• Minimum three (3) years deskside support experience

• Basic working knowledge of ServiceNow (incident and request handling)

• Experience supporting Windows-based end-user devices and common enterprise applications

• Familiarity with IT asset management and device lifecycle processes

• Strong diagnostic and troubleshooting skills

• Customer-focused mindset with strong interpersonal and communication skills
  

Preferred Qualifications:

• Previous experience supporting industrial or manufacturing environments (e.g., Benteler or similar)

• Knowledge of Microsoft Windows OS, Office 365, and standard enterprise tools

• Understanding of ITIL concepts and best practices

• Experience with device imaging and deployment tools
  

Personal Attributes:

• Proactive and self-driven approach to problem-solving

• Strong attention to detail and organizational skills

• Ability to work independently in an onsite environment

• Willingness to learn customer-specific applications and processes.

The pay range that the employer in good faith reasonably expects to pay for this position is $25.43/hour - $39.73/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $25 - $40