ServiceNow FSM Developer - FSM Implementation

We are seeking a skilled ServiceNow FSM Developer to design, develop, and implement Field Service Management solutions within the ServiceNow platform. The ideal candidate will have expertise in FSM modules, workflow automation, integration, and customization aligned with enterprise standards.

Key Responsibilities:

• Design and develop ServiceNow FSM solutions including:

• Work Order Management

• Scheduling & Dispatch

• Agent/Dispatcher Workspace

• Mobile Agent (Field Service Mobile App)

• Configure workflows, business rules, UI policies, and client/server scripts.

• Customize FSM modules such as:

• Service Territories

• Capacity & Scheduling

• Work Order Tasks

• Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server.

• Support mobile configuration and offline capabilities for field agents.

• Collaborate with architects and functional teams to translate business requirements into technical solutions.

• Perform unit testing, system testing, and support UAT.

• Troubleshoot and resolve platform and FSM-related issues.

• Ensure adherence to ServiceNow best practices and upgrade-safe development.
  

Required Skills & Qualifications

• 7 years of ServiceNow development experience.

• Hands-on experience with ServiceNow FSM module.

• Strong experience with:

• JavaScript

• Glide APIs

• Flow Designer

• Script Includes

• Experience with ServiceNow platform components:

• Incident, CMDB, Asset (preferred)

• Expertise in REST/SOAP integrations.

• Experience with Agile/Scrum delivery.
  

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• FSM-specific certification (preferred)

• Experience with Now Mobile / Field Service Mobile App

• Exposure to Performance Analytics & Reporting

• Experience with NowAssist implemenatation
  

Soft Skills:

• Strong analytical and problem-solving skills

• Effective communication with technical and business stakeholders

• Ability to work in a fast-paced implementation environment

The pay range that the employer in good faith reasonably expects to pay for this position is $36.06/hour - $56.34/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $36 - $56