ServiceNow FSM BA - FSM Implementation

We are seeking a highly skilled and motivated ServiceNow FSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement FSM solutions that will streamline field service operations in Customer’s organization and enhance customer satisfaction.

Key Responsibilities:

• Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

• Documentation of configuration requirements and user stories in Agile Development module of ServiceNow

• Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection

• Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work

• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing

• Review and validate design and FRS deliverables

• Provide training to customer SMEs on features of ServiceNow FSM Module

• Provide inputs to Project Manager on activities, risks, issues, solutions

• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations

• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee

• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.

• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills & Certifications:

• Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

• Strong understanding of Employee Center or Employee Center Pro.

• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).

• Excellent communication and documentation skills.

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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