What are the responsibilities and job description for the Service Delivery Director - BPO Services position at Capgemini?
About The Job You’re Considering
Within each Centre, Service Delivery Director is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Director manages multiple delivery teams within one or across different Engagements.
He/she reports in these aspects to the local or remote Engagement Director/Manager. In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matter, disciplinary actions, etc.
Your role
Life at Capgemini
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job
Project Manager
Schedule
Full-time
Primary Location
US-TN-Nashville
Organization
BSv
Within each Centre, Service Delivery Director is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Director manages multiple delivery teams within one or across different Engagements.
He/she reports in these aspects to the local or remote Engagement Director/Manager. In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matter, disciplinary actions, etc.
Your role
- meeting all service level agreements (SLAs),
- key performance indicators (KPIs),
- cost budgets
- contracted service
- quality improvements
- information security
- Foundation Skills: Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing
- Service & Delivery: Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation
- People Leadership: Staff Acquisition, Leadership Conduct, Managing Others, Developing Others
- Client Acquisition & Development: Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities
- Innovation & Capability Growth: Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation
- meeting all service level agreements (SLAs),
- key performance indicators (KPIs),
- cost budgets
- contracted service
- quality improvements
- information security
- Foundation Skills: Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing
- Service & Delivery: Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation
- People Leadership: Staff Acquisition, Leadership Conduct, Managing Others, Developing Others
- Client Acquisition & Development: Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities
- Innovation & Capability Growth: Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation
Life at Capgemini
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job
Project Manager
Schedule
Full-time
Primary Location
US-TN-Nashville
Organization
BSv
