Patch Service Analyst

• Patch Management Support: Identify, track and remediate patch vulnerabilities across the client system enterprise, including server,
  workstation and system device support.

• Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the client environment.

• KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise.

• Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB
  enterprise.

• Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),
  Entra ID, Azure and Linux OS.

• Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).

• Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.

• Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.
  

Technical Skill-Requirements for EPS Analyst Role

Qualifications:

• Bachelor's degree in information systems, or related field.

• 3 years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.

• Strong Analytical and communication skills with a focus on cross-functional collaboration.

• General support knowledge involving the Financial-Banking industry preferred.
  

Tool & Platform Competencies should include:

• Microsoft Configuration Manager (MCM/MECM/SCCM)

• ServiceNow

• Intune

• Power BI

• PowerShell

• Windows OS

• Active Directory (AD)

• Azure

• PatchMyPC

• Rapid7

• Entra ID

• SharePoint

• Confluence

• (desired) Linux OS
  

Key Responsibilities:

• Administer patch management support of servers, workstations and enterprise system devices.

• Maintain Incident, Task and Change support ticket assignments.

• Track and report on related KRIs, SLAs, and vulnerability metrics.

• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.

• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.

• Perform EPS project work and cross-department collaboration efforts.

• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.
  

Mandatory skills:

• Microsoft Configuration Manager (MCM/MECM/SCCM)

• ServiceNow

• Intune

• Power BI

• PowerShell

• Azure

• PatchMyPC
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $30.05/hour - $46.95/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $30 - $47