What are the responsibilities and job description for the Enterprise Patch Service Analyst position at AgreeYa Solutions?
Job Title: Enterprise Patch Services – Analyst
Location: Phoenix AZ OR Westerville OH
▪ Patch Management Support: Identify, track and remediate patch vulnerabilities across the client system enterprise, including server, workstation and system device support.
▪ Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability
management support in the client environment.
▪ KRI & SLA Tracking: Capture and monitor metrics on
designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise.
▪ Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper
support coordination, effort transition and patch remediation work throughout the client enterprise.
▪ Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
▪ Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to
MECM).
▪ Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.
▪ Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.
Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst Qualifications:
- Bachelor’s degree in information systems, or related field.
- 3 years of experience in IT Vulnerability Management, IT Application Support, IT
- Networking, IT Operations, or related support role.
- Strong Analytical and communication skills with a focus on cross-functional collaboration.
- General support knowledge involving the Financial-Banking industry preferred.
Responsibilities:
- Administer patch management support of servers, workstations and enterprise system devices.
- Maintain Incident, Task and Change support ticket assignments.
- Track and report on related KRIs, SLAs, and vulnerability metrics.
- Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.