What are the responsibilities and job description for the JDE Support Resource position at capgemini?
This role will provide functional and technical support to help research, recreate, and resolve issues raised by our business users.
The resource will support incidents and troubleshooting across several functional areas including Order-to-Cash (O2C), Manufacturing, Procure-to-Pay (P2P), and Finance. I would estimate ~30 tickets will be received weekly.
Key skills and experience:
Strong experience supporting JD Edwards EnterpriseOne (9.2 preferred)
Functional knowledge across O2C, Manufacturing, P2P, and Finance modules
Ability to troubleshoot issues across applications, data, and integrations
Experience working with JDE tables, business functions, and batch jobs
Familiarity with JDE tools such as Orchestrator, UBE troubleshooting, and security
Experience working with users to recreate issues and document root cause
Strong communication skills to interact directly with business stakeholders
Ability to manage incidents within an established ticketing system
Strong knowledge of Order to Cash (O2C) and Manufacturing processes
Must manage triage and communicate effectively with business users
The pay range that the employer in good faith reasonably expects to pay for this position is $39.30/hour - $61.40/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $39 - $61