Engineering Specialist - Veeva

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

Key Responsibilities:
Application Support & Operations:

• Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)

• Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines

• Perform root cause analysis (RCA) and drive preventive actions

• Monitor system health, performance, and data integrity

Platform Management (Veeva Vault / Suite):

Support core Veeva modules such as:

• Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)

• Veeva Vault RIM / Regulatory

• Veeva Clinical / Safety (if applicable)

• Manage User access & security (roles, permissions)

• Manage Workflows and lifecycle configurations

• Manage Document and data management

Enhancements & Configuration:

Configure and enhance:

• Workflows, forms, and business rules

• Object configurations and metadata

• Reports and dashboards

• Support release management (monthly Veeva releases) and impact assessments

• Validate changes through sandbox testing and promotion to production

Integration & Data Management:

Support integrations with:

• ERP systems (SAP)

• MES / Manufacturing systems

• LIMS (LabVantage, etc.)

• External regulatory systems

• Handle API integrations, data migrations, and interface monitoring

• Ensure data consistency and integrity across systems

Compliance & Validation:

Ensure compliance with:

• GxP, GMP, FDA regulations

• 21 CFR Part 11 / Annex 11

Support CSV (Computer System Validation) activities:

• IQ/OQ/PQ documentation

• Audit readiness and inspections

• Maintain audit trails and documentation standards

Release & Change Management:

Coordinate Veeva quarterly/monthly releases:

• Impact assessment

• Regression testing

• Deployment coordination

• Participate in CAB (Change Advisory Board) reviews

• Maintain change control documentation

Stakeholder & Vendor Management:

Collaborate with:

• Global Quality, IT, and Manufacturing teams

• Site SMEs across 100 plants

• External vendors (Veeva support)

• Drive business requirement gathering and solution design

• Provide user training and knowledge transfer

Continuous Improvement:

Identify opportunities for:

• Process standardization across plants

• Workflow automation

• System performance optimization

• Develop and maintain KB articles, SOPs, and user guides

Mandatory skills:

Education:

• Bachelor’s degree in computer science, Engineering, or related field

Technical Skills:

Hands-on experience with:

• Veeva Vault (Quality / Clinical / RIM)

Strong understanding of:

• Cloud-based SaaS platforms

• Configuration (workflows, objects, lifecycles)

Experience with:

• API integrations (REST/SOAP)

• Data migration and validation

• Reporting tools

• Functional Knowledge

Strong understanding of:

• Pharma Quality processes (Deviation, CAPA, Change Control)

• Regulatory requirements

• Manufacturing plant operations
  

Experience Required

5 years of experience in:

• Veeva application support / administration

• Pharma / Manufacturing domain

• Experience supporting large-scale global deployments (50 sites) preferred
  
  

Soft Skills:

• Strong problem-solving and analytical skills

• Ability to work in global, cross-functional teams

• Excellent communication and stakeholder management

• Ability to handle multiple priorities in a fast-paced environment
  
  

Nice-to-Have:

Experience with:

• LabVantage mo

The pay range that the employer in good faith reasonably expects to pay for this position is $41.61/hour - $65.01/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $42 - $65