What are the responsibilities and job description for the Client Partner position at Capgemini?
Key Responsibilities:
Client Relationship Management
• Act as the primary point of contact for client stakeholders.
• Build and maintain strong, trust-based relationships with clients.
• Understand client business goals and align delivery strategies accordingly.
Delivery Oversight
• Oversee end-to-end delivery of IT services and solutions.
• Ensure projects are delivered on time, within scope, and budget.
• Monitor service performance and ensure SLAs are met or exceeded.
Business Development
• Identify opportunities for upselling and cross-selling services.
• Collaborate with sales and pre-sales teams to support new business initiatives.
• Drive revenue growth through strategic account planning.
Governance & Reporting
• Conduct regular governance meetings with clients.
• Provide delivery status updates, risk assessments, and mitigation plans.
• Ensure compliance with contractual obligations and internal policies.
Team Leadership
• Coordinate with internal delivery teams, including project managers and technical leads.
• Resolve escalations and ensure smooth communication across teams.
• Promote a culture of continuous improvement and innovation.
Qualifications:
• Bachelor's degree in computer science, Business, or related field (MBA preferred).
• 18 years of experience in IT service delivery or client management roles with Insurance Domain.
• Proven track record of managing large-scale IT engagements.
• Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid).
• Excellent communication, negotiation, and stakeholder management skills.
• Certifications such as PMP, ITIL, or equivalent are a plus.
Preferred Skills:
• Experience with enterprise software implementations (e.g., ERP, CRM).
• Familiarity with cloud platforms and digital transformation initiatives.
• Ability to manage multiple client accounts and delivery streams simultaneously.