What are the responsibilities and job description for the Change Management Specialist position at Capgemini?
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We are seeking a strategic and client-facing Insurance Advisory Consultant with deep expertise in Organizational Change Management (OCM) to lead and support transformation initiatives for our clients. The ideal candidate will bring proven experience in driving user adoption, training, and communication strategies, while also offering consulting expertise within the insurance domain.
This role will play a key part in bridging the gap between business transformation and technology enablement, particularly within modern insurance platforms and is designed for professionals who excel in advising insurers on how to align people, processes, and platforms to achieve business agility and operational excellence.
You will act as a trusted advisor to senior insurance executives, helping them navigate complex change journeys, modernize legacy operations, and adopt innovative digital capabilities
Key Responsibilities:
• Serve as a strategic advisor to insurance clients, shaping and delivering OCM strategies that align with broader business transformation goals.
• Develop and execute comprehensive OCM strategies and plans including stakeholder engagement, communications, training, and resistance management.
• Lead stakeholder engagement and change impact and readiness assessments to inform large-scale transformation roadmaps.
• Conduct thorough business process analysis to identify gaps, inefficiencies, and opportunities for improvement.
• Collaborate with project managers, technical teams, and client stakeholders to ensure smooth adoption of new systems and processes.
• Develop tailored communication and training strategies to drive user adoption and cultural alignment.
• Identify organizational risks and design mitigation strategies to ensure sustainable change.
• Support organizational alignment efforts and during transitions to new core systems and digital platforms.
• Provide domain-specific insights , latest trends and best practices across insurance functions such as underwriting, claims, billing, and policy administration.
Experience:
• 10 years of experience in advisory roles with a focus on Organizational Change Management in the insurance industry.
• Strong background in insurance consulting, specially within insurance domains such as underwriting, billing, claims, policy administration, or risk management.
• Proven ability to lead client engagements and influence senior stakeholders.
• Excellent communication, facilitation, and interpersonal skills.
• Experience with change methodologies such as ADKAR, PROSCI, or similar frameworks.
• Proven track record of successful business transformation and technology adoption efforts.
• Strong understanding of insurance operations, regulations, and emerging industry trends.
Nice to Have:
• Experience with insurance core systems such as Duck Creek, Guidewire, Majesco etc.
• Prior experience in Agile and/or SAFe environments.
• Certification in Change Management methodologies (e.g. Prosci, ACMP) is a strong plus.
Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.
For eligible employees, we offer:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief
About Capgemini:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported global revenues of €22 billion in 2022.
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Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
This is a general description of the duties, responsibilities, and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
For more information on your rights as an applicant, please refer to the relevant Equal Employment Opportunity notice. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
