BI – Associate Director, Salesforce Architect

• IT Lead Business Consultant Patient Engagement, you will play a pivotal role in shaping and delivering innovative digital solutions that enhance the patient experience across the healthcare journey. Embedded within a dynamic and forward-thinking IT organization, this role bridges business strategy and technology execution, driving impactful outcomes in patient support, education, and engagement. You will collaborate closely with cross-functional teams including Commercial, Medical, and Patient Excellence to translate business needs into scalable, user-centric solutions that empower patients and improve health outcomes. This is a unique opportunity to lead strategic initiatives in a purpose-driven environment where technology meets compassion.
  

Duties & Responsibilities:

• Define and Evolve Capability Roadmap: Lead the development and continuous evolution of the Patient Engagement digital capability roadmap, ensuring alignment with business objectives, IT strategy, and patient experience goals

• Ensure Compliance and Architectural Alignment: Collaborate with enterprise architects and platform owners to ensure solutions adhere to enterprise architecture standards, data privacy regulations (e.g., HIPAA, GDPR), and compliance frameworks

• Drive Cross-Functional Collaboration: Partner with key stakeholders across Patient Services, Brand, Medical, and other capability owners to understand business priorities and translate them into actionable digital initiatives

• Lead Masterpiece Team Execution: Form and lead a high-performing masterpiece team including Pillar Leads, Global Capability Owners, Validation Managers, Business Analysts, and Vendor Managers to ensure cohesive delivery, governance, and value realization

• Optimize System Integration and Scalability: Work closely with technical teams to ensure seamless integration of patient engagement platforms and tools, with a focus on scalability, performance, and user experience

• Champion Innovation and Best Practices: Stay abreast of emerging technologies and industry trends in patient engagement, bringing forward innovative ideas and best practices to enhance digital capabilities
  

Requirements:

• Bachelors and/or /Masters degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred

• Ability to design and implement patient-facing applications that support segmentation, consent, and preference management on cloud infrastructure such as AWS

• Deep understanding of enterprise architecture, data privacy (patient data), and compliance frameworks (e.g., HIPAA, GDPR, SaMD)

• Experience with AI/ML, omnichannel engagement, and consent management technologies

• Deep understanding of Mobile App tech stack (React Native, Node.js etc.) and experience with SDLC and DevOps

• Hands-on experience with data warehouse technologies (e.g., Snowflake, Databricks, or similar), including MDM, data modeling, ETL processes, and analytics enablement

• Track record of identifying and integrating emerging technologies to enhance patient experience. (ex: Digital Therapeutics)

• Ability to benchmark against industry peers and drive differentiation through digital capabilities

• Expertise in personalized engagement strategies using behavioral data and predictive analytics
  

Desired Skills, Experience and Abilities:

• 10 years of experience in Lifesciences industry supporting Commercial and Medical applications

• 5 years of experience with patient facing applications, digital health, DTx

• 5 years of experience with CRM systems (Salesforce Health Cloud, Veeva CRM), Salesforce Marketing Cloud, patient management platforms, and data analytics tools

• Certified Patient Experience Professional (CPXP) or similar credentials

• Bachelors degree in information technology or a related field, Advanced degree is a plus
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $60.10/hour - $93.90/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $60 - $94