Boiler Room Server

Department: Food and Beverage

Position:        Boiler Room Server  

Reports To:    Restaurant Supervisor, Dining Room Manager, Food and Beverage Director

Position Overview:   Serve food and beverage items to customers in a friendly, enthusiastic, professional and timely manner.

These duties may be described as, but not limited to:

• Take orders for and serve all food and beverage requests, using suggestive selling techniques to up sell as much as possible.  Clear tables during service.  Control guest checks and secure proper payment.
• Ensure station and table set ups are complete and perform various side duties as assigned by the Outlet Supervisor
• Maintain proper condition and cleanliness of dining areas and servicing equipment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Required Knowledge, Skills, Abilities:

• Good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation.  Also the ability to use suggestive selling techniques to encourage guests to choose items that are house specialties.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift trays of food or food items weighing up to 30 pounds on a regular and continuing basis.

Minimum Qualifications:

• High school or equivalent education required.
• Two years experience as food server in full service restaurant is required.  Customer service experience preferred.
• All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.