What are the responsibilities and job description for the Front Desk Staff position at Cape Physical Therapy?
Job Summary
We are seeking a dynamic and friendly Front Desk Staff member to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a fast-paced environment.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
- Manage multi-line phone systems with professionalism, practicing excellent phone etiquette and providing accurate information or directing calls appropriately
- Handle all front desk duties including answering inquiries, scheduling appointments, and maintaining visitor logs
- Perform clerical tasks such as data entry, filing, proofreading, and word processing using Microsoft Office and Google Workspace tools
- Support office management activities by organizing documents, managing calendars, and coordinating meetings or events
- Assist with basic bookkeeping tasks using QuickBooks or similar software to support invoicing and expense tracking
- Maintain a tidy and organized reception area, ensuring all office supplies are stocked and equipment is functioning properly
Skills
- Bilingual abilities are highly valued to effectively communicate with diverse clients and visitors
- Proven experience in office management or administrative support roles with strong organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Excellent computer literacy including data entry, typing accuracy, and familiarity with multi-line phone systems
- Strong customer service skills with the ability to handle phone reception professionally and courteously
- Experience with clerical tasks such as filing, proofreading, and document preparation
- Knowledge of bookkeeping software like QuickBooks is a plus for supporting financial recordkeeping
- Effective time management skills to prioritize tasks efficiently in a busy environment
- Personal assistant or calendar management experience is advantageous for coordinating schedules seamlessly
Join our team as a Front Desk Staff member if you’re passionate about delivering outstanding service while honing your administrative expertise. We value energetic professionals who thrive on organization, communication, and creating positive experiences for everyone who walks through our doors!
Work Location: In person